First please read our ‘General Terms and conditions’, below that you can find the ‘Specific Terms and Conditions’ for the below individual houses which are…
A. Ninesprings Farm, Burrow Barn
B. Ben Lomond Manor, Loch Tay Mansion, and Loch House
C. White Manor
D. Tenby Manor
E. Pulborough Hall
F. Meadfoot Bay Villa
H. St Andrews Villa, St Andrews House and St Andrews Estate
I. Greenwood Manor, Greenwood Oast House, and Greenwood Estate
General Terms and Conditions
Party Houses Europe Limited, Toft Hall Heaton, Macclesfield, Cheshire, SK110SJ.
When you book one of the above properties through Party Houses Europe Limited you enter into a contract with the owner of that property, we act only as a booking agent for the owners of the properties. Your booking with us is the subject to these Venue Terms and Conditions and the specific booking conditions of the relevant owner of the property you contract with and you are advised to read both carefully prior to booking. Property specific terms and conditions are listed here. By booking a property you agree to these terms and conditions.
A Contract for a property let between the Guest and owner of the property will be entered into when Party Houses Europe Limited issues a confirmation invoice following receipt of payment of the rental deposit.
All offers and bookings are made subject to availability. The party leader must be at least 18 years of age at the time of booking.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
- You have read these General Terms and Conditions and agree to be bound by them;
- You have read the specific house Terms and Conditions and agree to be bound by them;
- You are over 18 years of age and, where placing an order for services with age restrictions, you declare that you and all members of your party are of the appropriate age to purchase those services.
- You understand that Party Houses as an agency represent the venue is its full capacity but reserve the right to change its name for the purpose of anonymity.
When your booking is confirmed, a contract between you and the owner of the property will exist when we send you confirmation of the booking on their behalf. This will usually be within 48 hours of receipt of your payment. The booking is not confirmed until you have received the confirmation booking email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
A non-refundable 25% deposit is required to make a booking. The full balance is required 8 weeks (56 days) days before arrival. In the case of a cancellation, we will notify the owner of the property and attempt to re-let the venue. If we do not re-let you will be liable for the full monies owed. We always recommend guests to buy holiday cancellation insurance.
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners of the properties may terminate your booking without refund in the event you breach this condition in accordance with their terms and conditions. Some property owners allow day guests for an extra fee, see house specific terms and conditions for information.
Changes and Cancellations
Any cancellation or amendment request must be sent to us via email and will take effect on the day we receive and acknowledged it. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the owner of the property.
If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met.
Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The owner of the property may charge an amendment fee and in addition, you must pay us an administration fee of £25.00 per booking.
We will inform you as soon as reasonably possible if the owner of the property needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the property owner in relation to any alternative arrangements offered by the property owner (if any) but we will have no further liability to you.
In the event the booking is cancelled by the owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the property owner. This policy directly reflects the property owners individual policies. Party Houses Europe Limited cannot be held liable for any additional costs incurred by the Client (such as travel). Party Houses Europe Limited recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner of the property cancellation.
Our responsibility for your booking
Party Houses Europe Limited solely acts as a booking agent on behalf of all of the properties listed on its websites apart from our venues started in section 1.0. Your contract is with the owner of the property and its terms and conditions apply. Party Houses Europe Limited shall have no responsibility or liability to the Client other than for the performance of these services. A booking is made directly between the Client and the owner of the property and is a legally binding contract. Therefore before confirming your booking, you should read these terms and conditions and those of the venue you’re booking carefully to ensure that you agree with everything contained within them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.
Party Houses Europe Limited does not take the security deposit but it is down to the owner of the venue who will be in contact to arrange the security deposit (apart from the venues that Party Houses Europe owns).
Please discuss with the venue owner if you’d like to welcome extra day guests or if you’d like to bring your pets. Most of our venues are happy to accommodate this, but there may be an extra fee associated. You will find more details in the Venues Terms and Conditions of the specific property, but we do recommend talking to the venue owner directly. Simply contact us and we’ll be happy to put you in touch.
We reserve all rights to the intellectual property rights of this website.
Party Houses Europe Limited offers various online search functions and tools to assist holidaymakers with finding accommodation and is also a medium for property owners.
We reserve copyright for the content of this website including our logo. You must not copy, modify or sell any of the contents of Party Houses Europe Limited and are not permitted to do so. You must also not use our website for illegal, immoral or unauthorised purposes.
A. Ninesprings Farm and Burrow Barn (Woodlands Retreats)
- The party leader must be 23 years of age at the time of booking.
- The party leader is responsible for agreeing and adhering to our booking terms, all payments, breakages and cancellations. By booking with us you agree to our terms and conditions.
- Payment of a deposit of 25% (35% if booking for Glastonbury Festival) of the total charge for rent is required at the time of booking. The balance payment is to be paid no later than 28 days (56 days if relating to Glastonbury Festival) before arrival at the property/site.
- Payment of the refundable security deposit is to be paid no later than 28 days before arrival at the property/site. Following departure we will check the property; if any damages are found then we will deduct the appropriate amount from the damage deposit and will return the balance of the security deposit. If the damages exceed the security deposit amount then we are entitled to debit this amount from the lead bookers card details. If there are no damages then the full security deposit will be refunded within 7 days. For small items such as minor glass breakages (within reason) we accept as general and wear and tear and generally these will not be charged for. Before each booking, housekeeping management will have thoroughly checked the property to ensure that it is as good as it can be before your arrival; this also forms our knowledge regarding damages identified after a booking. By booking with us you accept that our identification of damages are correct and this cannot be challenged. Should you find some form of damage in the property upon your arrival, you should endeavour to email us immediately.
The properties cannot be used for any reason other than ‘normal’ holiday use without prior permission, to include:
- Wedding receptions
- Formal gatherings
- Third party organised events
In this case, Woodlands Retreats reserves the right to cancel or turn away bookings which are found to be breaching this agreement. In addition to this, we have the right to refuse and cancel bookings already taken whereby we believe that the use will not be a ‘normal’ booking.
House Inspections & Risk Assessments During Your Stay
Upon arrival at your property it is then your responsibility to thoroughly inspect the property for any uneven surfaces, trip hazards, sharp edges and generally anything which could cause harm to children or adults alike. You should then discuss any potential hazards as a group to ensure that everyone is aware and any appropriate action is taken. Many of our properties are by their nature old and have quirks and uneven floors and elements of the house which could be viewed as dangerous in the wrong circumstance. Woodlands Retreats and the owners of the properties cannot be held responsible for any injury sustained whilst staying at one of our managed properties and by booking with us you accept this and will conduct the thorough property assessment.
If you have to cancel your booking, you will lose your deposit and be obliged to pay the balance unless the property/accommodation/tent is re-let. In the event of the party leader refusing to pay the balance due, Woodlands Retreats reserves the right to take the balance payment from the card details already provided for the deposit payment. A cooling off period commencing once the deposit payment receipt has been sent from us to you to allow you to amend your booking of 48 hours (if your booking is within 6 weeks of your booking date) or 7 days (if over 6 weeks until your start date) will apply to ensure you have understood these booking terms and have read them thoroughly.
Woodlands Retreats holds no responsibility for guests unable to attend any of the properties due to inclement weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.). If a guest is unable to reach a property due to poor weather conditions or travel issues, they will lose their full payment and an alternative break will not be offered. Please ensure you have full travel insurance to cover such an instance.
Please ensure that you have appropriate travel insurance to cover the above liabilities. Woodlands Retreats cannot be held liable FOR ANY REASON if you do not. Woodlands Retreats also reserves the right to cancel bookings at any time if guests are found to be rude, obstructive, abusive and/or break the terms of their bookings contract(s).
Third party properties & agents
Woodlands Retreats acts as a third party agent for Rock Farm, Hunter’s Moon & Smokeham Farm. As such any liability for incidents at this property lie with the owners of these properties and not with Woodlands Retreats. Woodlands Retreats does ensure that all the relevant insurances (including adequate public liability) are held by any third party owners. Booking terms for Rock Farm, Hunter’s Moon and Smokeham Farm are the same as for our other properties.
Hunter’s Moon Special Clause
The television and surround sound equipment in the cinema room and also the small television in the other lounge are all made by Bang & Olufson and are there to be enjoyed. The system and sound quality are amongst the best that money can buy and therefore carry a price tag which reflects this. It is an extremely expensive set up and therefore we request that the utmost care is taken in both using it and ensuring that no damage occurs.
In the case of damage being caused as a direct result of the actions of a member of your party then the owner of this property will make a claim against their specialist insurance which comes with an excess premium of £500. This cost will then be charged to you and your party leader. By using this room and equipment you accept this potential liability.
Holiday Reservation Liability
To avoid misunderstandings with out guests we would remind you that a reservation constitutes a legal contract. In the event of a cancellation, both parties should endeavour to re-let the accommodation. Should neither party succeed, then the person making the reservation is legally liable to pay the balance payment for that accommodation and will lose their deposit. If the property or accommodation is re-let at the same price or better, then the guest will be able to receive a refund of their deposit less an administration charge. In this instance the outstanding accommodation balance will also not be due.
- The party leader must be 23 years of age at the time of booking.
- The party leader is responsible for all payments and cancellations.
- An initial payment of 25% of the total charge for holiday extra services booked is required at the time of booking. The balance payment is to be paid no later than 28 days before arrival at the property.
Cancellations for holiday extras
Any holiday extras cancelled once booked will result in you losing your deposit subject to the service provider’s discretion.
If you cancel 28 days or before, it is possible that the balance payment will still be due subject to the individual service providers terms and conditions. In this instance Woodlands Retreats will check the status with the service provider and will confirm following this. Each booking will be dealt with on a case by case basis.
If you cancel within 28 days of your arrival for ANY reason whatsoever, you will lose your deposit and be obliged to pay the full balance. Please ensure you have appropriate travel insurance.
We accept no responsibility or liability for any accidents or illness that may occur as a result of any holiday extra activity. The liability and any insurance coverage rests between you and the holiday extra service provider.
B. Ben Lomond Manor, Loch Tay Mansion, and Tarbet Barn (Stuckgowan Estate)
STUCKGOWAN ESTATE TERMS & CONDITIONS
1.1. Stuckgowan Estate Limited is registered in Scotland under Company Number 407322. Our registered address is: 10 Abbey Road, North Berwick.
1.2. In these conditions, ‘The Client’ is the person who has made arrangements with Stuckgowan Estate Limited as the principle contact or party leader and is named on the Stuckgowan Estate Limited Booking Form and Confirmation.
1.3. Stuckgowan Estate Limited are the Owners of the property (also referred to as ‘the Owners’ or ‘the Owner’) offering Self Catered Holidays. Holiday accommodation booking arrangements are handled by the Owners, and the contractual relationship for accommodation is directly between the Owner and the Client.
- The Reservation Process
2.1 Reservations can be made via our website www.stuckgowanestates.com, by email or by telephone. A provisional reservation can be held for 48 hours, after which it will be cancelled automatically if we have not received payment (in part or full).
2.2 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.
2.3 Stuckgowan Estate Limited reserves the right to refuse either on its own account if it is deemed that the accommodation might not be suitable for the intended stay.
2.4 A reservation is confirmed once we have received the following:-
A signed copy of the Terms & Conditions and a Booking Form. If the reservation has been made online then Terms & Conditions and the booking form have to be read and confirmed before the reservation request can be completed.
Received either a deposit payment or full payment (whichever is applicable).
Any payment made by the Client to Stuckgowan Estate Limited in respect of a property is deemed to confirm acceptance of these Terms and Conditions.
2.5 As soon as your confirmation is received please check the details carefully, if anything is incorrect please inform us immediately. However, we regret we cannot accept liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation, we reserve the right to correct it as soon as we become aware of it.
2.6 Reservations made more than 56 days prior to arrival require a deposit payment of 33% with the remainder of the balance due 56 days prior to arrival. Reservations made less than 56 days prior to arrival require full payment. If the final balance payment is not received by the due date a late fee of £35.00 will automatically be added to the final balance total. If after 7 days the balance is still outstanding the booking will be treated as a Cancellation by the Client. (see cancellation policy).
- Security Deposits
3.1 Security Deposits are taken on most properties. Amounts vary from property to property and are advertised on each properties webpage and at the bottom of your invoice. The sum will be pre-authorised on your debit or credit card two weeks prior to your arrival. At this point you will be issued with your direction sheet to the property and arrival instructions. Access to the property will be denied if we have not been able to successfully pre-authorise your credit or debit card. We do not accept cheques or cash.
3.2 A Security Deposit is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning costs required. (Please see points 7 and 9).
3.3 The Security Deposit will be refunded within 7 – 10 days of your departure from the property less any costs incurred. Please note: If we are awaiting a quote for repair/replacement of items, an extension of this 14 day timescale may be necessary.
3.4. In the event of damages attributed to the Client or a member of their party during their stay Stuckgowan Estate Limited shall notify this to the Client as quickly as reasonably possible together with any evidence provided. The cost of any remedial action shall be deducted from the Security Deposit and the balance refunded to the Client.
3.5. In the event that the cost of rectification for losses or damage caused by the Client or a member of their party exceeds the Security Deposit held, Stuckgowan Estate Limited shall notify the Client of any additional amount owing. The Client is advised that the property Owner reserves the right to pursue recovery of any additional cost over and above the Security Deposit and for this reason adequate personal liability insurance is strongly recommended (See Insurance Requirements below). Should additional costs be incurred we shall provide the Clients’ contact details to the Owner to facilitate recovery directly.
3.6 In the event that Stuckgowan Estate Limited is unable to contact the Client to advise of deductions from the Security Deposit, then we will not be held accountable for any bank charges or other losses incurred by the Client resulting from those deductions from the Security Deposit. If Stuckgowan Estate Limited is unable to contact the Client, refund of the balance of the Cautionary Deposit cannot be guaranteed within 7 – 10 days.
- Cancellations & Amendments to Bookings by Client
4.1 A booking can only be cancelled prior to the start date of the holiday. Cancellation requests must be received in writing (email).
4.2 The deposit (33% of the total cost): Where cancellation notice is received after the deposit has been paid and before the final balance is due, the Client is still liable to pay the final balance on the due date, unless, Stuckgowan Estate Limited have successfully re-sold the dates.
4.3 100% of the total cost: Where cancellation notice is received after the balance is due and/or been paid then the Client shall be liable for the full cost of the booking.
4.4 Subject to application of an Administration Fee of £50 (Including VAT), wherever possible, Stuckgowan Estate Limited will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking and the Booking Fee.
4.5 If Stuckgowan Estate is unable to sell any part of the cancelled period then all monies paid will be forfeit and for this reason we strongly advise clients to obtain their own cancellation insurance.
4.6 Stuckgowan Estate Limited shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.
4.7 Requests to change confirmed booking dates must be made in writing to Stuckgowan Estate Limited. We will make every effort to facilitate a booking amendment, however requests are subject availability and may be declined. A £30.00 (Including VAT) Administration Fee will be charged to the Client for each amendment. Bookings cannot be moved to a different property once confirmed.
4.8 By agreeing these T&Cs the Client warrants that they will not sell or transfer the booking to another party.
4.9 Were a property charges extra for additional guests and / or accommodation or offers a rate structure that charges per person per night, refunds cannot be made after the final balance is paid should numbers in the party reduce in size.
- Cancellations & Amendments to Booking by Owner
5.1 It is extremely unlikely that an Owner cancels a confirmed booking. If however, for reasons beyond the reasonable control of the Owner, the property is no longer available the Owner reserves the right to cancel a booking. In this event, the Owner will inform the Client as soon as possible. If the cancellation does not arise from reasons of Force Majeure (see below) all monies paid by the Client will be refunded.
- Your Stay
6.1 As outlined above, you will be sent by email, a direction sheet, together with any other instructions regarding your arrival at the property at the time the security deposit is pre-authorized to your credit or debit card 2 weeks prior to arrival. PLEASE remember to take these instructions with you when you travel. In the event you do not make the necessary arrangements and omit to take the directions with you, the Owners are not responsible if you are unable to gain entry to the property on the day of arrival. If you fail to arrive at the property, for whatever reason and are unable to make contact with the owner and arrival has to be postponed to the following day, no refunds / partial refunds will be applicable.
6.2 You may well be greeted by either a caretaker or housekeeper at the properties. If this is the case your direction sheet will inform you to call the relevant person at least a week before you travel to arrange your arrival. Should you fail to arrive at the specified time and do not inform the caretaker you are going to be late and a caretaker has to make a return journey to the property or wait for more than 40 minutes then Stuckgowan Estate Limited will deduct a late arrival charge from your Security Deposit of £30.00.
6.3 Arrival and Departure times – confirmation will show the arrival and departure time agreed. This is 4pm on the day of arrival and 10am on the day of departure. Under special circumstances an early arrival may be possible, however, we are unable to guarantee early arrivals until 2 weeks prior to arrival.
- Use of Property & Your Responsibilities
7.1 Party Size – There are limits on the maximum number of guests that can be at a property and the number of guests at the property must not exceed those limits except with prior written agreement from the Owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.
7.2 Clients may not invite additional guests to the property without first seeking authority from the Owner. Many properties have external CCTV cameras, if footage shows that more guests have entered the property than the maximum number allowed a charge maybe deducted from the Security Deposit.
7.3 Party members are those detailed on the Booking Form completed by the Client. If the Client alters the party without prior request and/or if additional Clients are given unauthorized access to the property, then any additional costs incurred will be deducted from the Security Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
7.4 Occasionally we may offer a Client a reduced rate for a smaller party and this is dependent on a limited number of bedrooms and bathrooms being made available for the duration of the stay. Should a Client paying a reduced rate use extra bedrooms then the Client agrees that the full cost of the accommodation may become due and this additional cost will be deducted from the Security Deposit. If the additional cost is greater than the Security Deposit, the Client authorises Stuckgowan Estate Limited to debit any card details held for the Client with the appropriate charge.
7.5 Properties are to be used as accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation and this will be deducted from the Security Deposit. No persons other than the guests have the right to use the property. These conditions constitute an excluded agreement under S(3A)(7)(a)of theProtection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
7.6 Stag & Hen Parties
Not all properties accept stag and hen parties. Properties that do accept either hens or stag and hen parties will be clearly indicated on our website. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
Pets are permitted in selected properties and this is clearly stated on our website. Any specific terms for pets included on the Booking Form must be adhered to. Where pets are permitted, they are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this may be deducted from the Security Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client is found to have brought a pet to a property that specifically prohibits pets.
7.8 Pets are not permitted into bedrooms or on the furniture at any time. The Owners cannot accept responsibility for pet safety. Clients are not to leave pets unsupervised at the property at any time.
7.9 Clients shall dispose of pet faeces in a clean and sanitary manner.
All properties are non-smoking. Clients who fail to adhere to this condition may have some or all of their Security Deposit retained.
- Equipment and Facilities within the Property
9.1 Clients will adhere to any special rules and requirements relating to use of swimming pools and hot tubs. This is for your own safety. Failure to adhere to rules (which will be emailed with your confirmation and also found at the property) may result in a claim being made against the Security Deposit. Claims will be made for any guests that use a hot tub whilst wearing fake tan, eating or use of glasses or crockery in hot tubs and swimming pools.
9.2 It is not acceptable to move furniture within the property. If items of furniture, such as beds, tables, sofas are found to have been moved and not put back in their rightful place a charge may be made against the security deposit.
9.3 The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
9.4 In the event of any damage to property or equipment during the stay, the Client is required to notify the Owner.
9.5 The Client shall leave the property in a clean and tidy condition: this includes cleaning all cutlery and crockery and placing all rubbish in appropriate waste or recycling bins. Many councils will refuse to empty bins if recycled materials have not been placed in the correct bins, if caretakers are forced to separate recycling then a charge will be made of £50.00 from the Security Deposit. It is not acceptable to leave crockery and cutlery unwashed in sinks or dishwashers, an additional charge will be deducted from the security deposit.
9.6 Damage to Linen and Towels will be deducted from the Security Deposit, this includes stains caused by Fake Tan, Make-Up, Blood or any other substance that cannot be removed by regular washing.
9.7 Many properties in rural locations have a septic tank. Guests must not flush anything other than toilet paper down any w.c in the house. Nappies, Sanitary products, condoms, facial wipes, baby wipes etc will cause a blockage to the septic tank and this will result in a deduction for a call out fee being taken from the Security Deposit.
9.8 Clients will not decorate walls or woodwork with banners, balloons or pictures, any marks caused by drawing pins, sellotape or blu tac or any other product such as Fake Tan that require retouching by re-painting or partial re-painting will be deducted from the Security Deposit.
9.9 Guests must not consume Irn Bru inside a property. Irn Bru causes stains to carpets and furnishings and is often not possible to remove stains.
9.10 We do not allow fireworks or Chinese lanterns at any property. Many properties are located in rural areas where there is livestock.
9.11 Failure of the Client to exercise reasonable care may result in deductions being made from the Security Deposit.
9.12 If on departure, the Owner is dissatisfied with the condition of the property they may refuse to take a booking from the Client again. If a Client is excluded from any property for any reason, Stuckgowan Estate Limited reserves the right to prevent the Client from booking any other property.
- Guest Conduct
Doors and windows: When regulated entertainment is taking place at the premises all external doors and windows must be kept closed other than for access and egress.
Boundary noise limit: To avoid nuisance to residential premises, noise emanating from the premises during occupation shall not be clearly audible at the (external) boundary of any residential premises.
Audible definition: If it is possible to determine where the noise is coming from and speech, lyrics, melody or bass components are distinguishable at the monitoring point (external boundary of any residential premises). Then the noise would be considered to be clearly audible and require action to be taken.
Boundary noise checks: At least twice while music is being played, the person in charge shall assess the level of noise emanating from the property. This will be done at the boundary of the property. If this ‘check’ indicates a potential problem exists arising from excessive noise levels then immediate action must be taken to reduce the noise level and a further check conducted to ensure that levels have been sufficiently reduced.
Bottle disposal: Disposal of waste bottles into external receptacles must not occur after 21:00 hours or before 09:00 hours on any day.
10.2 In the event the Owner receives a complaint with regard to noise from a neighbour or from The Police, this may result in a charge being made against the Security Deposit.
10.3 As stated in point 7.3 the party size may not exceed the total number of guests that the property is advertised to sleep. Guests also must not erect marquees or any other temporary structure within the grounds of the property. This will invalidate many property Owners liability insurance policies and Clients will be asked to vacate the property with immediate effect. The Owners will not be responsible for any damage to property supplied by a third party.
11.Third Party Contractors
11.1 Stuckgowan Estate Limited include a number of suppliers on our web site and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
11.2 For any reason a property becomes unavailable for your stay, the Owner are not liable to refund costs paid out by the client to third party suppliers.
- Problems or Complaints
12.1. The Client must report any pre-existing damage noticed upon arrival within 24 hours.
12.2. If any issues arise during the stay the Client must contact the property Housekeeper as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the stay, then the Client will have waived all rights in the matter.
12.3. If the Client feels that their complaint has not been resolved satisfactorily on completion of the stay, Stuckgowan Estate Limited requests that the verbal complaint is followed-up by writing within seven days of departure from the property.
12.4. It is the responsibility of the Owner and the Client to resolve any disputes arising between them, including those relating to retention of the Security Deposit in whole or part.
- Facilities & Services
13.1 Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however we cannot guarantee or be held responsible for any failure or interruption of, services to any property, including electricity, water or any damage to telephone, sky or terrestrial TV, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in the immediate vicinity. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time.
13.2 While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection, also where a fault is deemed to beassociated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the property for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
14.1 We strongly recommend that Clients should obtain insurance that at least includes cancellation cover for the value of their booking. Ideally the insurance policy will cover other eventualities such as travel and road conditions as neither HHY nor the Owner shall be liable for circumstances that may prevent you accessing the property (See Force Majeure, below). Clients are legally responsible for any damage caused during their stay at the property therefore we also strongly recommend that any insurance covers losses due to personal liability claims.
14.2 We are not responsible for the theft and/or damage of your personal belongings during your stay in any property booked. Therefore you are advised to ensure you have appropriate insurances in place.
15.1 The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.
15.2 All prices quoted at the point of enquiry are valid until midnight of the day on which they were given. Prices quoted for a provisional booking are valid for 48 hours from when the provisional reservation is made.
15.3. After the reservation period, where Stuckgowan Estate Limited has not received a deposit, prices quoted may be subject to change.
15.4. Notwithstanding the above, Stuckgowan Estate Limited reserves the right to amend prices quoted as a result of errors or omissions. Any changes resulting from an error or omission shall be notified to the Client as soon as possible and the Client shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
16.1 Stuckgowan Estate Limited shall not be liable for any act, neglect or default on the part of the Owners or any other person not within the employ of Stuckgowan Estate Limited or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless Stuckgowan Estate Limited is responsible. In addition, Stuckgowan Estate Limited accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land.
16.2 Nothing in these conditions excludes or limits the liability of Stuckgowan Estate Limited : for death or personal injury caused by HHY negligence; or for any matter which it would be illegal for House Parties to exclude or attempt to exclude their liability.
16.3 We do not exclude or limit our liability for loss or damage sustained by Clients as a result of negligence by our employees.
16.4 The Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.
17.1 Any personal information supplied to Stuckgowan Estate Limited is used, held or stored in accordance with the Data Protection Act 1998.
17.2 Stuckgowan Estate Limited shall only make information about you available to those involved in supplying your accomodation.
17.3 Personal information provided by the Client in registering for a service will be used by Stuckgowan Estate Limited in the provision of that service or to inform you about any other of our services that may be of interest. In any email communication that is not essential to the provision of the requested service Stuckgowan Estate Limited will always provide the option to unsubscribe.
17.4 In agreeing these T&Cs the Client warrants that the property details, including the property name, address will not be reproduced or passed onto a third party without permission.
17.5 The full details, including the address, comprehensive directions and key collection arrangements shall be sent two weeks prior to arrival once the clients credit or debit card has been pre-authorised for the security deposit (the amount of the security deposit will be highlighted in the booking confirmation).
17.6. The Client agrees to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property.
- Force Majuire
Stuckgowan Estate Limited cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which House Parties or the Owner could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and all similar circumstances beyond our control.
- Our Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
- Breach of Contract
If any of the above conditions are breached by the Client or any member of their party, Stuckgowan Estate Limited reserves the right to enter the property and request that the party leave the property with immediate effect.
- Law of Contract
This agreement is governed by Scots law with Scottish Courts having exclusive jurisdiction.
C. White Manor
- Your reservation deposit confirms your dates at the house. The deposit is non refundable.
- After your initial inspection of the house we take a refundable damage deposit of £2,000.This is preauthorised on a card upon your arrival.
- Strictly NO LOUD PARTY NOISE of any kind after 11pm and before 3am. Failure to comply with this rule (including receiving any complaint from the neighbours) will result in possible eviction and loss of some or all of the damage deposit retained in compensation.
- On arrival you will go over a check-in form outlining the major aspects of the house. You will then sign to state you’re happy with the condition of the house and note anything that is faulty.
- We will do our level best to have any faults and repairs rectified within 24 hours becoming aware. Should we fail in this endeavour you can escalate your complaint by [email protected] or calling 07971 964120.
- We have an honesty policy when it comes to damages. We accept up to £50 in damages as long as they are reported to us at the time. We will not charge for this. However, if you fail to inform us of a breakage the £50 excess will be waived. Plus you will be liable for any emergency repairs required or refunds payable to the next guests.
- Please dispose of rubbish in the bins in the courtyard of the kitchen. Please keep glass bottles separate from general waste. Excessive rubbish as a result of a party or event needs to be stored in the car port.
- Please don’t leave soiled cookery (cups. plates. etc.) in the sink. use the dishwasher or hand-wash them.
- Please hand-wash all pots, pans and oven trays. USE ONLY WOODEN OR PLASTIC UTENSILS on them.
- Remember to lock all exterior doors before leaving the house and going to bed at night.
- No smoking is allowed within enclosed parts of the building. Smoking is allowed in the garden but please dispose of cigarette butts in the dustbin.
- There will be one set of keys for you and an alarm lob. Please leave them in the allocated lock box on departure.
- Check in from 3pm — check out by 11am. Unless pre-agreed.
- Check-ins from 7pm to 11pm will incur an extra £25 fee. Check in from 11pm onwards will incur an extra 9.40.
- If you would like to reschedule your arrival time please email [email protected] or [email protected] stayathighhouse.com
- Please leave the house as clean and tidy as you found it. The price paid for the check-out cleaning is intended for the cleaning of all linen and laundry only.
- By booking this property the guest gains a temporary licence to stay at the property for the period from the booking start date to the booking end date. This is not a tenancy agreement.
- The swimming pool is used at your own risk. No one should stand on the pool cover. Care must be taken with all glassware and all guests must shower before using the pool. Failure to comply will see the loss of the damage deposit.
- You are solely responsible for your valuables. Please don’t leave any valuable unattended at the property but keep them with you at all times.
- There will be an inspection of the house and any damages incurred agreed to avoid later dispute.
D. Tenby Manor (Waterwynch)
In these conditions the Client is the person who has made arrangements with the Owner or the Owner’s Representative as the principle contact or party leader and is the first‐named person on the Booking Form.
The Owner, The BEK Partnership trading as Waterwynch. (Where the term Owner is used in this document it is taken to mean Owner or Owner’s representative/letting agent).
The Property is as named: Waterwynch House, Narberth Road, Tenby, Pembrokeshire SA70 8TJ
- MAKING A RESERVATION
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
At the point of making a provisional booking, the Client shall receive a copy of the Terms and Conditions. At this point either the deposit of 30% of the rental amount or the full rental payment (should the booking be made less than eight weeks prior to the rental) shall be due. 14 days prior to the start of your stay the Owner will require a returnable cautionary deposit of £1000.00.
- CONFIRMING A BOOKING
To confirm a booking the Client must acknowledge that they have read and accept the Terms and Conditions of the rental. The Client is deemed to have accepted the Terms and Conditions on behalf of all the members of the party which binds them jointly and severally to the terms therein. Once the Owner has received payment as above the booking is deemed confirmed.
- PAYMENT OF BALANCE
Payment of the balance of the accommodation cost is due in cleared funds a minimum of 8 weeks prior to the arrival date. It is the Client’s responsibility to ensure that payment is received by the due date. Non‐payment of the balance will be deemed as a cancellation and a cancellation fee of 30% of the unpaid amount shall be due and owing to the owner. The Owner either accepts payment by online transfer.
- PAYMENT OF CAUTIONARY DEPOSIT
A Cautionary Deposit of £1000 is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable or unsecured state, loss or non‐return of keys, neglect or damage to the property, damage or loss of contents and/or any extra or excessive cleaning required.
- REFUND OF THE CAUTIONARY DEPOSIT
The Cautionary Deposit will be refunded within seven days of your departure from the property less any costs incurred. In the event of damages attributed to the Client or a member of their party during their stay the Owner shall notify this to the Client as quickly as reasonably possible together with any evidence provided by the Owner. The cost of any remedial action shall be deducted from the Cautionary Deposit and the balance refunded to the Client. In the event that rectification for losses or damage caused by the Client or a member of their party exceeds the Cautionary Deposit held, the Owner shall notify the Client of any additional cost over and above the Cautionary Deposit and for this reason adequate personal liability insurance is strongly recommended. The Client is responsible for providing the Owner with their correct bank account details.
The Owner is registered for VAT and therefore VAT at its prevailing rate is included within the rental sum.
- BOOKING AMENDMENTS
By agreeing to the Terms and Conditions the Client warrants they will not sell or transfer the booking to another party. The property should not be used for commercial purposes by the Client without prior permission from the Owner.
- USE OF PROPERTY
The Property will be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without our written consent. We reserve the right to refuse entry to the entire party if these conditions are not observed. Occasionally we may offer a Client a reduced rate for a smaller party and this is dependent on a limited number of bedrooms and bathrooms being made available for the duration of the stay. Should a Client paying a reduced rate use extra bedrooms then the Client agrees that the full cost of the accommodation may become due and this additional cost will be deducted from the Security Deposit. If the additional cost is greater than the Security Deposit, the Client authorizes Owner to debit any card details held for the Client with the appropriate charge.
- BOOKING CANCELLATION POLICY
A booking can only be cancelled prior to the accommodation start date and, once cancelled, cannot be reinstated. A new booking will need to be made. The Client must inform the Owner in writing of the wish to cancel the booking and where cancellation notice is received after the deposit has been paid and not less than eight weeks prior to the booking start date, then the deposit is forfeited. Where cancellation notice is received after the balance is either due and/or has been paid and is less than eight weeks prior to the booking start date the Client shall be liable for the full cost of the booking. However if the Owner is able to re‐let at short notice for part or full term of the booking period, Owner will refund the Client the amount received for the re‐letting, up to the value of the amount the Client paid, less the deposit, and the full rental amount of any period not re‐relet.
- BOOKING CANCELLATION BY THE OWNER
It is extremely unlikely that the Owner cancels a confirmed booking. If, however, for reasons beyond the reasonable control of the Owner the property is no longer available, the Owner reserves the right to cancel a booking. In this event the Owner will inform the Client as soon as possible. Provided that the cancellation does not arise from reasons of Force Majeure all monies paid by the Client will be refunded.
- ARRIVAL AND DEPARTURE TIMES
The rental starts from 16.30 on the day of arrival and terminates at departure by 10.00 on the day of leaving. The premises must be clean, tidy and vacated by this time. Changes to these times can be requested prior to arrival but are subject to confirmation from the Owner and may incur a charge.
- PARTY SIZE AND MEMBERS
The limit on the maximum number of guests that can be at the property is either 18 adults and 10 children or 22 adults (excluding babies in cots). The number of guests at the property must not exceed this limit except with prior written agreement from the Owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed. Party members are those detailed on the Booking Form/Housekeeper’s Questionnaire completed by the Client. If the Client alters the party without prior agreement from the Owner or if additional Clients are given unauthorised access to the property, then any additional costs incurred will be deducted from the Cautionary Deposit. The Property has external CCTV cameras, if footage shows that more guests have entered the property than the maximum number allowed a charge maybe deducted from the Cautionary Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
- ADDITIONAL REQUIREMENTS
A Client requesting additional services such as extra cleaning or catering is required to arrange these as far in advance as possible of the arrival date. All additional requirements are subject to availability and are not guaranteed.
- CARE OF THE PROPERTY
The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair, location and condition at the end of the rental period as found at the beginning.
- Client also must not erect marquees or any other temporary structure within the grounds of the property. In the event of any damage to property or equipment during the stay, the Client is required to notify the Owner.
- The Client shall leave the property in a clean and tidy condition which includes all washing up and placing all rubbish in the appropriate outdoor waste and recycling bins. The Council will refuse to empty bins if recycled materials have not been placed in the correct bins, if caretakers are forced to separate recycling then a deduction will be made of the time costs of sorting the rubbish and taking it to the tip from the Security Deposit.
- It is not acceptable to move furniture within the property. If items of furniture, such as beds, tables, sofas are found to have been moved and not put back in their rightful place a charge may be made against the Cautionary Deposit for the cost of rectifying the position.
- Damage to Linen and Towels will be deducted from the Security Deposit, this includes stains caused by Fake Tan, Make‐Up, Blood or any other substance that cannot be removed by regular washing.
- The sewage system at Waterwynch is only effective if used properly. Guests must not flush anything other than toilet paper down any w.c in the house. Nappies, Sanitary products, condoms, facial wipes, baby wipes etc will cause a blockage to the sewage system and this will result in a deduction for the cost of rectification being taken from the Cautionary Deposit.
- Clients will not decorate walls or woodwork with banners, balloons or pictures, any marks caused by drawing pins, sellotape or blu tac or any other product such as Fake Tan that require retouching by re‐painting or partial re‐painting will be deducted from the Cautionary Deposit.
- Chinese lanterns are not allowed at the property.
- Fireworks require the advanced written consent of the Owner and in any event will only be authorised if being provided by a professional firework company.
The Client agrees to respect their surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. The Client also agrees to adhere to any specific noise restrictions in place at the property. The Owner reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition. Failure of the Client to exercise reasonable care my result in deductions being made from the Cautionary Deposit.
- PERSONAL BELONGINGS
The Owner cannot accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If the Owner is required to enter the property during a stay (e.g. to make urgent repairs or cleaning) the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used. It is the Client’s responsibility to ensure all their belongings are removed from the accommodation at departure. Owner accepts no
liability in respect of any items left behind. All lost property items found by the housekeeper will be kept for a maximum of 12 weeks awaiting collection. For all lost property items not collected by the Client a £15 handling fee and the full cost of postage and packaging will be charged for each item returned on request to the Client using a postal or courier system
All beds booked will be made up with clean bed linen, and towels for each guest will be supplied. Should the Client make a separate arrangement with the Owner for additional persons to be allowed to stay in the property, over and above the normal maximum, the Client and the Owner together shall make an agreement over bedding supply. Sun cream, fake tan, waterproof make‐up, glitter and hair dye can call cause permanent damage to bedding, linen and towels. The Owner asks that the Client take care when/if using these products. The Owner recommends that Clients planning to use such products during their stay bring their own spare linen to prevent damage to items within the property. If damage/staining does occur and the items cannot be cleaned, a charge may be levied from the Cautionary Deposit to replace these items.
Please note that with the exception of the Billiard room and the Bar, Waterwynch House is a non‐smoking property. Clients failing to adhere to this condition may forfeit the Cautionary Deposit. Smoking may take place outdoors but cigarette ends must be thoroughly extinguished and discarded in the waste bins.
Subject to notification being provided at the time of booking, dogs are welcome at Waterwynch. Dogs are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets including clearing pet faeces from the grounds this may be deducted from the Cautionary Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client is found to have brought a pet to a property without the express written agreement of the Owner. Pets are not permitted into bedrooms or on the furniture at any time. The Owner can accept responsibility for pet safety. Clients are not to leave pets unsupervised at the property at any time. Clients shall dispose of all pet faeces in a clean and sanitary manner.
- AUTHORITY TO SIGN
The person who completes the Booking Form certifies that they:
- Are authorised to agree the booking conditions on behalf of all persons included on the Booking Form including those substituted or added at a later date, and binds them jointly and severally to these terms.
- Are over 18 years of age
- Agree to take responsibility for the party members occupying the property.
- INSURANCE REQUIREMENTS
Although not mandatory, the Owner strongly advises the purchase of holiday insurance, which at least includes holiday cancellation cover for the value of their booking, for their own peace of mind. The Owner shall not be liable for circumstances that may prevent you accessing the property (see Force Majeure). Clients are legally responsible for any damage caused by them during their stay at the property so it is strongly recommended that any insurance cover includes losses due to personal liability claims.
- PROPERTY STANDARDS
It is recognised by the Client that the property is a family home and it is agreed that the Client will take all due care of the Owner’s belongings and respect any areas which the Owner has requested are not used by the Client and their party.
- PROPERTY MAINTENANCE ISSUES AND COMPLAINTS
The Client must report any pre‐existing damage noticed upon arrival within 24 hours. If any issues arise during the stay the Client must contact the Owner as soon as reasonably practical for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
The Client agrees not to exploit for commercial purposes any photographic or moving images of the property, under any circumstances.
The Owner shall not be liable for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with, the rental accommodation unless the Owner has been negligent. In addition, the Owner accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land. Nothing in these conditions excludes or limits the liability of Owner for death or personal injury caused by Owner negligence; or for any matter which it would be illegal for Owner to exclude or attempt to exclude their liability.
No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If the Property becomes unavailable or unusable for some reason prior to the date of a booking, then our obligation will be to (1) use our best endeavour to find a suitable alternative property, or failing which (2) to reimburse you for any monies paid.
- FORCE MAJEURE
The Owner cannot accept any liability or pay any compensation where the performance of their contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which the Owner could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road works, unplanned suspension of local services such as power, water and internet supply, unavoidable technical problems with transport and all similar circumstances beyond his control.
We reserve the right to change the advertised prices of our properties at any time without prior notification. We will confirm the price of your holiday at the point of booking and the price agreed for the Property (excluding any extras), as specified on the booking form will remain firm and will not be changed under any circumstances. Prices are inclusive of VAT where applicable.
Clients must accept responsibility for their own, their guests and their children’s safety at all times whilst staying Waterwynch House and its grounds. Children should not be allowed to roam unsupervised around the grounds or beach or be left unattended at any time. You must accept responsibility for the safety of your children.
- RIGHT OF ENTRY
Owner will be allowed the right of entry to the accommodation at all reasonable times for housekeeping and to inspect and undertake any necessary repairs or maintenance.
- OUR WEBSITE
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites. . There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.
- BREAKAGES or DAMAGE
In the event of breakages, damage or the need for additional cleaning you shall reimburse us for replacement, repair or extra cleaning costs incurred. These costs will be deducted from your Cautionary Deposit, but are not limited to that amount. You will be invoiced for any costs above the amount of the Cautionary Deposit.
- FACILITIES & SERVICES
Owner will make every effort to ensure that guests enjoy a peaceful stay, however we cannot guarantee or be held responsible for any failure or interruption of, services to any property, including electricity, water or any damage to telephone, sky or terrestrial TV, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in the immediate vicinity. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time.
While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection, also where a fault is deemed to be associated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the property for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
- THIRD PARTY CONTRACTORS
Owner include a number of suppliers on www.waterwynch.com and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
- RESIDENCE STATUS
The Property is to be used as holiday accommodation for you, or your organisation. It is not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation and this will be deducted from the Cautionary Deposit. No persons other than the guests’ have the right to use the property. These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
- BREACH OF CONTRACT
If any of the above conditions are breached by the Client or any member of their party, the Owner reserves the right to enter the property and request that the party leave the property with immediate effect.
- GOVERNING LAW
This agreement is governed by English law with English Courts having exclusive jurisdiction.
E. Pulborough Hall, Pulborough Mill House, and Pulborough Barn (House on the Brooks)
Property at Ingrams Farm to include, House on the Brooks, House on the Hide, Mill House, The Timber Barn, Twenty acre field or part’s there of
Terms and Conditions
The agreement is for a self catering short term holiday rental of the property made between person or persons paying for the rental (“the client”) and the owner Mark Dallyn (“the owner)
Bookings are accepted on the understanding that the property is taken for self catering short term rental purposes only and that, excepting babies, the number of people occupying or visiting is limited to the number agreed at the booking.
Guests of the client visiting the property while the client is staying there must adhere to the conditions of the contract, are the responsibility of the client, including the rules and procedures contained in the information folder provided in the property. If inviting guests to visit, the client must first seek the permission of the owner in writing.
Bookings are provisional until the deposit is received. A deposit of 20% of the cost is payable to confirm the clients intended booking. If the booking is made more than 60 days before the start of the rental, the balance or full payment shall be made payable 60 days before the commencement of the rental. Non-payment of the balance of the rent after the due date may be construed as a cancellation of the contract by the client.
In the event of a cancellation the total cost is payable.
Any cancellation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancellation the owner will seek to re-let the property for the period of booking. If a re-letting is achieved, the owner will refund money already paid by the client less rent for any part of the period which was not able to be re-let.
The client is advised to take out holiday cancellation insurance.
- Period of Hire
Rentals commence at 3.30 pm on the day of arrival and terminate at 10.30 am on the day of departure.
The arrival time should be arranged in advance. The client should arrange an estimated time with the House on the Brooks office at Ingrams Farm Estate Office and inform them of any changes to the time to ensure somebody is available to show the client into the property.
- Right of Entry
Whilst respecting the reasonable privacy of the client, the owner reserves the right to access all properties at all times, if necessary, for repairs and emergencies.
- Care of the Property
The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. It should be clearly understood by events organisers that they undertake to remove rubbish.
- Breakages or Damage
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.
The client is bound to reimburse the owner for replacement, repair or extra cleaning costs where reasonably demanded by the owner for damage or exceptional and or reasonable cleaning caused by the client or their guests. The owner does not charge for small damages, glasses and plates but please do tell us to enable replacement.
Smoking is not permitted anywhere inside the holiday accommodation, near to buildings or in the courtyard area.
No pets are permitted.
The owner is not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.
The client or members of his/her party cannot hold the owner liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
- Weddings & Events
The client’s, in this case to be deemed ‘the event organiser and to undertake, kind and considerate behaviour to the sites neighbours. The client is entirely responsible for the lawful behaviour of their guests. The client clearly agrees to adhere to all regulations and local byelaws with regard to noise and nuisance. All amplified music to cease by or before 11pm. It is the client’s burden to ensure requisite permissions are sought and granted where necessary. The client further agrees to abide to all expedient laws and local byelaws, to abide by all relevant acts and safety guides. The clients explicitly may not sell tickets to their guests. The clients and their guests explicitly may not release fireworks and or Chinese lanterns.
F. Meadfoot Bay Villa
Check in is anytime after 3PM
Stag groups accepted on exception – please contact me for further information and profile of your group.
We ask that no use of the swimming pool, hot tub, bar area, and terraces after 12 midnight for the respect of our neighbours.
There is large parking area for 5/ 6 cars in front of the Villa. If you have more cars or large vans/ 4×4’s that won’t fit in that area please park on the road which has no parking restrictions. I will email a clear parking plan for where to only to park when you book with us.
You must also acknowledge
Some spaces are shared – Part of gardens & driveway are shared with neighbours and Villa is adjacent to other properties.
G. St Andrews House, St Andrews Villa and St Andrews Estate
(Hawkswood House/The Roundel)
BOOKING TERMS AND CONDITIONS for the St. Andrews Estate
Hawkswood House/The Roundel refer to St. Andrews Villa and House, as well as the estate which comprises of both.
1.1. The Contract for renting the Selected Property is between You and the Owner and it incorporates and is subject to these Booking Conditions.
1.2. By making a Booking You are deemed to have made an offer to enter into a contract with the Owner for the letting of the Selected Property in accordance with the Booking Conditions.
1.3. The Booking will be deemed accepted and the Contract referable to the Booking will come into effect and be legally binding when Hawkswood House/The Roundel issues confirmation to You.
- BOOKING AND PAYMENT
2.1. You may make a Booking by enquiring to Hawkswood House/The Roundel.
2.2. If, when making your Booking, the start date of your proposed Rental Period is more than 4 weeks away, You must pay a deposit to Hawkswood House/The Roundel. This deposit is 50% of the Rental Fee. The balance of the Rental Fee is payable 30 days before the start of the Rental Period.
2.3. The entire Rental Fee is payable at the same time as your Booking if the Booking is made 4 weeks or less before the start of the Rental Period.
2.4. Hawkswood House/The Roundel reserves the right to cancel your Booking at any time and retain the deposit if the balance is not received by the due date.
2.5. Hawkswood House/The Roundel will issue confirmation to You once it has received the enquiry and all money due at the time of Booking in cleared funds provided that the Selected Property is available. You should check the confirmation carefully and notify Hawkswood House/The Roundel immediately in case of any discrepancy or mistake.
2.6. Hawkswood House/The Roundel may at any time before it issues a confirmation accept bookings from other customers for the Selected Property.
2.7. If the Selected Property is unavailable for your selected Rental Period and Hawkswood House/The Roundel is unable to accept the Booking for this or any other reason, Hawkswood House/The Roundel will return all money received from you in full.
- GOOD HOUSEKEEPING DEPOSIT
A good housekeeping deposit is a bond which represents your agreement to leave the house, contents and Hydro Spa as you found them.
We will require a good housekeeping deposit from you, as a bond, representing your agreement to leave the property as found. This is £600 per property or £1,000 for both properties rented together. The owner may claim for any loss or damage up to the amount of the good housekeeping deposit. In addition to damages, they may claim for excessive cleaning costs, smoking in non-smoking properties over-occupancy etc. They may make a claim for any costs arising from your rental which were not anticipated or factored into your rental. Please be aware that smoking in the houses or taking dogs into houses which do not accept pets leads to the full good housekeeping deposit being claimed.
You may pay this in one of two ways:
By pre-authorised credit card. You may pre-authorise payment of the good housekeeping deposit using credit card details. The funds will be allocated from your card to Hawkswood House but will not be taken unless there is a claim.
By debit card. Debit cards cannot be pre-authorised and if debit card details are given the funds will be banked prior to your stay and refunded following your stay.
NO CLAIM Provided the property is left as found at the end of the rental, no claim will be made. The Pre-Authorisation code will be cancelled 7 days following your departure and no charge will be made on your card. If you have paid by Debit Card the full amount will be refunded to the same card within 3 days following your departure.
CLAIM ARISING If the property owner claims for loss or damage, and informs us of any such claim within the 7 days following your departure, Hawkswood House will deduct the required amount from your card and inform you of this. The Owner is required to provide you with a breakdown of the claim.
- METHODS OF PAYMENT
4.1. Our preferred method of payment is by bank transfer. You may also pay by card or cheque. We do not accept American Express.
4.2. For Bookings made less than 1 week before the start of the Rental Period, no cheques will be accepted and payment must be made in cleared funds, ie. by bank transfer.
4.3. All cheque payments shall be made to Hawkswood House ltd.
5.1. If You cancel the accepted/confirmed Booking for any reason, You must notify Hawkswood House/The Roundel in writing at the address stated in these Booking Conditions.
5.2. A cancellation charge is payable depending on the number of days (or part thereof) before the Rental start date that the notice of cancellation is received by Hawkswood House/The Roundel. The amount payable is set out below, where ‘number of days’ refers to the number of days-notice given at cancellation prior to the start date, and the ‘Cancellation Charge’ refers to the percentage of the Rental Cost of the:
Number of days Charge
1-14 days 100%
15-28 days 75%
29-56 days 50%
57 days or more Deposit
5.3. Hawkswood House/The Roundel strongly recommends that you take out cancellation insurance, further details of which are set out in condition 16.
5.4. If the Selected Property which you have booked and which has been accepted becomes unavailable or unusable for any reason prior to the start of the Rental Period, Hawkswood House/The Roundel will be reimburse any sums received from you in respect of the Contract.
- RENTAL PERIOD
6.1. The Rental Period commences, unless otherwise notified, at 4.00 pm on the day of arrival and terminates at 10.00 am on the day of departure. Wherever possible the owners will be as accommodating as possible but any change to the specified arrival and departures time must be by agreement. The housekeepers will be cleaning and preparing the house anticipating your arrival at 4pm or later. Please do not arrive earlier than this, except by prior arrangement. An unexpected early arrival may lead to the house not being as clean as you would like as cleaners may leave when you arrive.
6.2. At certain times of year late departures may be available at Hawkswood House/The Roundel’s discretion.
6.3. Hawkswood House/The Roundel will notify You at the time your Booking is confirmed, if the extended stay is available.
6.4. If your stay extends beyond the period of hire in condition 6.1, or such other period as expressly agreed in condition 6.2, You may be subject to a charge for the additional time based on the applicable daily rate for the Selected Property.
- CHANGES OF RENTAL PERIOD 7.1. Hawkswood House/The Roundel will endeavour, but is under no obligation, to consider a request from You to change the Rental
Period after it has been confirmed and accepted. Such a request will only be accepted if:
. the Selected Property is available for the new Rental Period requested;
. You pay an administration fee of £42.00 (including VAT) and any sums due in respect of any higher prices for the Selected Property for the new dates.
- USE OF Selected PROPERTY
8.1. You agree that the number of people staying in the Selected Property will not exceed the maximum capacity of 10 in Hawkswood House and 10 in The Roundel. The sleeping arrangements must be within the bedrooms/beds provided as sleeping in any of the public rooms/areas within the properties is strictly prohibited.
8.2. If you plan to invite additional non-resident guests to the House please advise the Management as an additional daily charge will be added.
8.3. You and your guests will comply with any reasonable regulations relating to the Selected Property or the site within which the Selected Property is situated, which will be communicated to you upon/prior to your arrival at the Selected Property.
- CARE OF SELECTED PROPERTY
9.1. You agree to keep the Selected Property and its contents in the same condition and repair as found on your arrival at the Selected Property and shall procure that your guests shall also take such care of the Selected Property and its contents.
9.2. If either You or any of your guests, by act or omission causes damage to the Selected Property and/or its contents, You agree to pay to Hawkswood House/The Roundel upon written demand, any reasonable costs incurred in making good any such loss or damage.
9.3. You shall abide by all instructions with regard to the use of the Selected Property and its fixtures and fittings as notified to You by Hawkswood House/The Roundel or the Owner from time to time.
9.4. You must ensure that the Selected Property is left in a clean and tidy condition on your departure at the end of the Rental Period. Hawkswood House/The Roundel may charge You for the reasonable costs of any additional cleaning if this is reasonably considered necessary.
9.5 If the House is left in an unacceptable manner and additional Housekeeping is required then a charge of between £75 to £200 shall be retained from the Good Housekeeping deposit to cover cleaning.
- RIGHT OF ENTRY
10.1. Hawkswood House/The Roundel and the Owner shall have the right of entry to the Selected Property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.
11. RIGHT TO REFUSE BOOKINGS AND TO TERMINATE CONTRACT
11.1. Hawkswood House/The Roundel and the Owner reserve the right to refuse Bookings from: (a) groups of people under the age of 21; and/or (b) hen or stag parties.
11.2. You must inform Hawkswood House/The Roundel at the time of Booking if your party falls in condition 11.1(a) and/or 11.1(b).
11.3. Hawkswood House/The Roundel and the Owner reserve the right to terminate a Contract without prejudice to any rights andremedies accrued by Hawkswood House/The Roundel or the Owner or You which shall remain following termination and ask by St Andrews You and your guests to leave the Selected Property immediately if it is deemed necessary by Hawkswood House/The Roundel or the Owner as a result of your behaviour or that of any of your guests or any other material breach of these Booking Conditions.
11.4. In the event that your Contract is terminated in accordance with condition 11.3, the Owner reserves the right not to refund to You any part of the Rental Fees in respect of the shortened Rental Period.
12.1. Should there be any cause for complaint during your stay in the Selected Property, You should notify Hawkswood House/The Roundel promptly and describe the nature of the complaint. Hawkswood House/The Roundel will use its reasonable endeavours to resolve any complaints on behalf of the Owner but, in accordance with condition 11.1, accepts no liability for its actions all of which are performed on behalf of the Owner who shall be solely liable.
12.2. There will be a housekeeper on call, whom You can contact in the event that you have a problem with the Property. The Housekeeper will use their reasonable endeavours to resolve any issues.
12.3. Any complaints You wish to make after your Rental Period has ended should be made in writing and sent to Hawkswood House/The Roundel within a reasonable period thereafter.
- CANCELATION INSURANCE
13.1. If You wish, You may take out cancellation insurance to help protect You from cancellation of your Booking. This is not compulsory.
13.2. Where You have taken out cancellation insurance and cancel a Contract with Hawkswood House/The Roundel, the cancellation must be notified to Hawkswood House/The Roundel in writing. Should a cancellation be made which is not covered in full under the terms of the cancellation insurance, you remain liable in accordance for any monies owed.
- DATA PROTECTION
14.1. For the purposes of the Data Protection Act 1998, the Owner and Hawkswood House/The Roundel are Joint Data Controllers of all personal data provided to Hawkswood House/The Roundel by You. The Owner agrees that Hawkswood House/The Roundel can process such personal data on its behalf, for the purposes of processing and administering your Booking.
14.2. The Owner and Hawkswood House/The Roundel will comply with the Data Protection Act 1998 and any directions issued by the Information Commissioner in the processing of such personal data.
14.3. You agree that Hawkswood House/The Roundel may process your personal data in this way and may need to pass your personal data on to third parties and organisations who need to know them so that the Booking can be provided.
14.4. You agree that Hawkswood House/The Roundel may also process and store your personal details for its own administration, market analyses and operational reviews.
14.5. Hawkswood House/The Roundel would also like to store and use your personal data for future marketing purposes (for example, sending brochures, details of promotions, or offers which Hawkswood House/The Roundel feels may be of interest to You). All details, with the exception of credit/debit card data, given to Hawkswood House/The Roundel at any time will be kept, but only names, contact details and the Booking preferences will be used for marketing purposes unless You are informed otherwise when the information is provided. If You have made your booking by supplying details to Hawkswood House/The Roundel in writing by agreeing to these Booking Conditions, You consent to Hawkswood House/The Roundel sending You such information and if you do not wish to receive such information from Hawkswood House/The Roundel, please notify Hawkswood House/The Roundel in writing.
14.6. Hawkswood House/The Roundel would like to supply You with promotional offers. If You have made your booking by supplying wdwetwails.HtoaHwawkswooodoHodusHe/TohueRseou.cndoelminwriting,byagreeingtotheseBookingConditions,YouconsenttoHawkswood House/The Roundel sending you such information. If you do not wish to receive such information, please notify Hawkswood House/The Roundel in writing.
14.7 You have the right under the Data Protection Act 1998 to obtain information about You held by Hawkswood House/TheRoundel. Should you have any queries regarding this right or your personal information please contact Hawkswood House/The Roundel.
15.1. If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
15.2. You shall not, without the prior written consent of Hawkswood House/The Roundel acting as agent for the Owner, assign or transfer, or deal in any other manner with all or any of your rights or obligations under this Contract.
15.3. A person (other than Hawkswood House/The Roundel) who is not a party to this Contract shall not have any rights under or in connection with it.
15.4. The Contract shall be governed by and construed in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish Courts.
16.1. Nothing in these Booking Conditions shall limit or exclude the liability of the Owner or Hawkswood House/The Roundel for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law.
16.2. Subject to condition 15.1 all warranties, conditions and other terms implied by statute or common law are, to the extent permitted by law, excluded from the Contract.
16.3. Subject to condition 15.1 the Owner and/or Hawkswood House/The Roundel shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by You, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss.
16.4. Subject as stated in condition 15.1, the aggregate liability of the Owner and/or Hawkswood House/The Roundel to You for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding three times the total amount of the Rental Fee received from you.
- FORCE MAJEURE 17.1. Neither Hawkswood House/The Roundel nor the Owner shall be liable for any delay or non-performance of their obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control. Hawkswood House/The Roundel or the Owner shall as soon as reasonably practicable upon it becoming aware of the same notify You.
- A) GUEST SAFETY The Owner and Hawkswood House/The Roundel take guest safety very seriously. Therefore we ask that Guests who stay in a Property take a few moments on arrival to think about their safety. In particular we ask that Guests should:
. Check the layout of the Property, so that in an emergency you and your party can get out quickly and easily;
. Check the locations of the fire extinguishers and fire blanket and read the instructions for use;
. Check the location of the first aid box; and
. Read and take note of specific safety information provided in the Property. If you have any concerns about the safety of the Property, whether it be the garden, equipment or facilities you should contact Hawkswood House/The Roundel immediately.
- B) LOCATION Hawkswood House/The Roundel is in a rural location and can experience some animal noise and occasionally noise from grass cutting or other farm machinery or activities.
- C) ONE COMPLIMENTARY RETURN LUXURY TRANSPORT PER DAY (Excluding the festive period) Our 16 seater and 8 seater vehicles are available to guests requiring transfers to and from your golfing / social tour destination should the party split within the St Andrews / East Neuk Area. This is complimentary for stays of three nights or more and must be booked in advance, any additional social runs are chargeable (see prices below). The daily complimentary transport hours are between 08.00 and 20.00 hours seven days a week. The management cannot guarantee any specific transfer times during busy periods. The complimentary luxury return transfer (when applicable) is per booking/party and not per house, when both houses are HawkswoodHouse.com reserved by one party.
All Operational Hours are 08.00 to 20.00 hours for the below; Edinburgh Airport transport Four persons £100.00 one way Four plus persons maximum 16 seats £150.00 one way
Dundee Airport / Carnoustie Golf Course transport
Four persons £75.00 one way
Four plus persons maximum 16 seats £100.00 one way
St Andrews / East Neuk area transport
Four Persons £30.00 one way
Four plus persons maximum 16 seats £40.00 one way
TOURS The company will undertake transfers in addition to the above which are subject to separate negotiation. Tour days are priced on by St Andrews an 8 hour day, 8am – 4pm. Additional hours are charged at £25.00 per hour.
- D) COMPLAINTS Great effort is made to maintain the highest standards of furnishing and fittings. On the very rare occasion when you may experience a shortfall in housekeeping or maintenance, please call the housekeeper or Hawkswood House/The Roundel on 07702 055071 during your stay so that the Owners or Hawkswood House/The Roundel can try to minimise any inconvenience, discomfort or dissatisfaction.
- E) GUEST DAMAGE You should report accidental damage or breakage if and when it happens. Repairs or replacement items can then be arranged in advance of the arrival of the next guests.
- F) PETS Pets are allowed on REqUEST ONLY. Charges apply of £10 per night per pet. A maximum of two pets are permitted in one stay. Pets must be confined to the ground floor only and not permitted in any bedrooms or on any furniture. Guests must clean up any mess outdoors.
- G) SMOKING Hawkswood House/The Roundel operates a non-smoking policy. Guests wishing to smoke can do so in the designated outdoor area.
- H) LOG BURNERS (HAWKSWOOD HOUSE) The log burners can get very hot, please refrain children from touching them.
- I) LOSS OF POWER SuPPlY On the rare occurrence a loss of electricity power supply takes place in the local area, we shall endeavour to do all we can to make guests comfortable. We do not accept responsibility for such events.
- J) SPECIAL REQUESTS Special requests may be made prior to travel and whilst we will endeavour to meet them, this cannot be guaranteed. Under no circumstances will requests accepted by us form part of our contractual obligations. unless agreed in writing by Hawkswood House/The Roundel on behalf of the Owner, Hawkswood House/The Roundel does not accept liability for special requests that are not fulfilled.
- K) PROBLEMS DURING YOUR STAY In the rare event that you have a problem with or complaint about your accommodation, please call the Housekeeper as quickly as possible so that swift action can be taken to remedy the situation.
- l) WITHDRAWAL OF FACILITIES We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.
I. Greenwood Manor, Greenwood Oast House, and Greenwood Estate (Pekes)
This contract is made between Eva Morris (the Company) and the Client. All bookings made are subject to the conditions herein and the provisions of English law. Self-catering accommodation bookings are for residential purposes and no commercial activity should take place. The booking summary initially generated by email does not form a contract; that only arises on payment and written confirmation as set out below. You (the person signing the booking form as party leader, the Client) agree to enter into the contract with Eva Morris on these Terms and Conditions.
Payment may be made by credit or debit card, cash or bank transfer. A booking deposit equal to 30% of the total cost of any house or cottage rental is required to secure any booking, except where the first day of the Client’s holiday is less than 8 weeks (56 days) away in which case full payment should be made. Bookings made within 15 days of the first day of hire must be paid for by credit or debit card. Bookings made more than eight weeks in advance must be paid for in full by eight weeks in advance. A confirmed booking will be made upon the Client making the required payment and a confirmation letter being sent by the Company by email or post. Any error in these details should be notified to the Company within 3 working days of receipt. Until confirmed in writing by the Company, a booking is provisional. Any balance of charges not received by the Company on or before the due date will be treated as a cancellation of the contract by the Client.
Heating and electricity are included in the price. Prices also include VAT, cleaning on departure, pool, Jacuzzi & sauna heating and maintenance and VAT. Linen and towels are included; for visitors staying more than a week a change of linen will be provided.
If you have a problem with any of the equipment in the property or feel the need to complain about the service or standard of accommodation, please do so as soon as the problem occurs by telephoning the Company or or a designated staff member or by sending an email to [email protected]
We take a security deposit of £200 for normal bookings and £750 for Wedding bookings to cover damage and additional cleaning if problems arise. The deposit is required for the reimbursement of charges for any damage, breakages, missing items, exceptional cleaning costs and housekeeper’s time reallocating items moved between properties and the Client is legally bound to reimburse the Company for any such charge on demand. Charges will be deducted from the deposit but are not limited to the amount of that deposit. The Client should inform the Company at the commencement of hire of any damage found on arrival. The Company reserves the right to charge for any damage or missing items not reported by the Client on arrival. Should there be no damage or exceptional charges, the deposit will be credited to the client’s card or by Bank transfer in full within 14 days of departure. If the deposit is insufficient to cover damage done, the balance payable will be due within fourteen days of invoicing and if not settled in advance will be charged to the client’s card. We will inspect the property after your departure and notify you of any damage or breakages additional to those you have reported to us. The security deposit is payable with the final rental payment.
VAT at the current rate is included in all rental charges displayed on the Company website.
We are unable to accept more than the maximum number of people shown in the letting particulars for each property. If, after booking, you wish to change the size of your party, please contact us. Once a booking is confirmed, any alteration to the arrival date, length of stay or properties booked within the period of 56 days or more prior to the booked first day of hire, may incur an administration charge.
You should notify us by telephone immediately if you consider it necessary to cancel your booking and this should be followed by written notification sent by electronic mail. The date from which the cancellation applies will be the date on which the written cancellation notice is received by the Company.
Clients failing to arrive within 24 hours of the first day of hire and having omitted to inform the Company of their delay shall be considered to have cancelled their booking and the standard cancellation charges shall apply. Should the Client need to cancel a confirmed booking for any reason, the following cancellation charges will apply: Over 56 days in advance of the start date: Full deposit (i.e. 30% of the total holiday cost)
29-56 days in advance of the start date: 50% of total holiday cost
15-28 days in advance of the start date: 75% of total holiday cost 0-14 days in advance of the start date: 100% of total holiday cost If a booking is cancelled we will make every effort to re-let the property and, if successful, we will rebate 75% of the above cancellation charges or, in the event of the replacement rental being obtained by discounting then 75% of the net rental obtained by the Company, whichever shall be the lower. If we are unsuccessful the above charges apply and you are advised to insure against this eventuality. In the event of cancellation or non-payment then interest at the rate of 5% over Barclays Bank Base Rate will be payable on the whole of the sum due before any rebate is applied and is payable from the date the payment became due.
Cancellation by Company
In the event of the Company having to cancel a booking for any reason whatsoever, its liability will be limited to all monies paid by the Client to the Company in respect of such booking up to and including the date of cancellation. These monies shall be immediately returned to the Client upon any such cancellation occurring. For the avoidance of doubt, in no event shall the Company be liable for any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses incurred or suffered by the Client as a result of any such cancellation.
Period of Rental
The rental period commences at 3 pm on the first day of the rental and terminates at 10 am on the last day of the rental.
Standard departure time is 10 am to allow adequate time for housekeeping staff to prepare houses for the next occupation.
Pekes houses and grounds are for the sole use of resident guests only. For the safety and security of all residents, permission must normally be requested for any non-resident guests to join a party or to access the houses and grounds. No entertainers or suppliers of any services are allowed access to the grounds or houses without written permission from the Company. Any exceptional cleaning costs resulting from the use of party accessories, dinner party washing up, reallocation of items to other shared properties or any exceptional activity will be charged at £15 per hour.
The property will have been cleaned between lets and beds will be made; guests are asked to leave the properties clean and tidy. The Client and party shall take all reasonable care of the property and its furnishings and effects and agrees to leave the property in the same condition of cleanliness and tidiness as at the commencement of hire. Any exceptional cleaning costs or damage in excess of £50 will be charged to the client at £15 per hour for cleaning and for the costs of repair or replacement in the event of damage.
Any items moved from other houses must be returned to the appropriate one prior to departure. Houses must be secured (windows closed, doors locked, and the lights off) upon departure. The Company reserves the right to charge for any missing or damaged items due to their relocation or from houses being left unsecured upon guests’ departure.
In the event of breakages or damage to the property and/or its contents caused by the Client or any member of the party, full payment for the actual cost of replacement or repair will be debited from the credit/debit card held to settle departure accounts. Lost keys will incur a charge of £20 for each lost set.
Camping is not permitted in the grounds. Fireworks are permitted by permission only and amplified music is generally not permitted outside the Houses (except in a Marquee with music to end at midnight). The Company reserves the right to terminate a rental, without payment of compensation, in the event of you or your party causing a nuisance to neighbours or other guests or not treating the property with due respect.
Pets are not permitted in Pekes Manor or the Wing. They are permitted in the other houses; 2 dogs per house are free; extra dogs are £7 each. Only neutered cats are permitted.
As a courtesy to all guests, smoking is not permitted within the properties. Smoking is however allowed outside the houses and in the gardens.
The number of guests occupying a property must not exceed the maximum number stipulated by the Company. Should this condition not be observed, the Company reserves the right to refuse entry to any or all guests within the party.
Any complaints should be notified promptly in person to the Company owners or the owners representatives in their absence and the Company shall, at all times, endeavour to deal with any complaint promptly. Should the nature of the complaint be serious then written notification should be posted to the company within seven days of the last day of hire.
The Company, its employees, owners and representatives shall not be liable to the Client or third parties for loss or damage to persons or property, howsoever arising. Valuables left at the property are at your own risk. You are responsible for the security of the contents of the property during your occupation. The gardens, particularly trees, ponds and pools can be dangerous; it is the responsibility of the Client to ensure the safety of any children in the party at all times, particularly in areas such as the swimming pool.
The contents of our website have been prepared in good faith and if we know of any variation we will amend it. We are not responsible for any changes or closures to local amenities or attractions mentioned on our website or guest Welcome packs, or for minor or insignificant inaccuracies in descriptions or information.
Right of Entry
For the undertaking of necessary repairs, maintenance or inspections, the Company has the right of entry to the property at all reasonable times. Prior notice will be given to the Client wherever possible and privacy will be respected at all times.
“You” and “your party” are terms used to describe the client within these Terms and Conditions. “We”, “us”, and “our” refer to Eva Morris. All Conditions apply to all members of the party (including anyone who is added or substituted at a later date) not just to the client signing the booking.