First please read our ‘General Terms and conditions’, below that you can find the ‘Specific Terms and Conditions’ for the below individual houses which are…
A. Barbrook Hall
B. Ben Lomond Manor, Loch Tay Mansion, and Tarbet Barn
C. White Manor
D. Tenby Manor
E. Pulborough Hall
F. Snowdonia Abbey
G. Meadfoot Bay Villa
General Terms and Conditions
Party Houses Europe Limited, Toft Hall Heaton, Macclesfield, Cheshire, SK110SJ.
When you book one of the above properties through Party Houses Europe Limited you enter into a contract with the owner of that property, we act only as a booking agent for the owners of the properties. Your booking with us is the subject to these Venue Terms and Conditions and the specific booking conditions of the relevant owner of the property you contract with and you are advised to read both carefully prior to booking. Property specific terms and conditions are listed here. By booking a property you agree to these terms and conditions.
A Contract for a property let between the Guest and owner of the property will be entered into when Party Houses Europe Limited issues a confirmation invoice following receipt of payment of the rental deposit.
All offers and bookings are made subject to availability. The party leader must be at least 18 years of age at the time of booking.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
- You have read these General Terms and Conditions and agree to be bound by them;
- You have read the specific house Terms and Conditions and agree to be bound by them;
- You are over 18 years of age and, where placing an order for services with age restrictions, you declare that you and all members of your party are of the appropriate age to purchase those services.
- You understand that Party Houses as an agency represent the venue is its full capacity but reserve the right to change its name for the purpose of anonymity.
When your booking is confirmed, a contract between you and the owner of the property will exist when we send you confirmation of the booking on their behalf. This will usually be within 48 hours of receipt of your payment. The booking is not confirmed until you have received the confirmation booking email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
A non-refundable 25% deposit is required to make a booking. The full balance is required 8 weeks (56 days) days before arrival. In the case of a cancellation, we will notify the owner of the property and attempt to re-let the venue. If we do not re-let you will be liable for the full monies owed. We always recommend guests to buy holiday cancellation insurance.
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners of the properties may terminate your booking without refund in the event you breach this condition in accordance with their terms and conditions. Some property owners allow day guests for an extra fee, see house specific terms and conditions for information.
Changes and Cancellations
Any cancellation or amendment request must be sent to us via email and will take effect on the day we receive and acknowledged it. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the owner of the property.
If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met.
Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The owner of the property may charge an amendment fee and in addition, you must pay us an administration fee of £25.00 per booking.
We will inform you as soon as reasonably possible if the owner of the property needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the property owner in relation to any alternative arrangements offered by the property owner (if any) but we will have no further liability to you.
In the event the booking is cancelled by the owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the property owner. This policy directly reflects the property owners individual policies. Party Houses Europe Limited cannot be held liable for any additional costs incurred by the Client (such as travel). Party Houses Europe Limited recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner of the property cancellation.
Our responsibility for your booking
Party Houses Europe Limited solely acts as a booking agent on behalf of all of the properties listed on its websites apart from our venues started in section 1.0. Your contract is with the owner of the property and its terms and conditions apply. Party Houses Europe Limited shall have no responsibility or liability to the Client other than for the performance of these services. A booking is made directly between the Client and the owner of the property and is a legally binding contract. Therefore before confirming your booking, you should read these terms and conditions and those of the venue you’re booking carefully to ensure that you agree with everything contained within them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.
Party Houses Europe Limited does not take the security deposit but it is down to the owner of the venue who will be in contact to arrange the security deposit (apart from the venues that Party Houses Europe owns).
Please discuss with the venue owner if you’d like to welcome extra day guests or if you’d like to bring your pets. Most of our venues are happy to accommodate this, but there may be an extra fee associated. You will find more details in the Venues Terms and Conditions of the specific property, but we do recommend talking to the venue owner directly. Simply contact us and we’ll be happy to put you in touch.
We reserve all rights to the intellectual property rights of this website.
Party Houses Europe Limited offers various online search functions and tools to assist holidaymakers with finding accommodation and is also a medium for property owners.
We reserve copyright for the content of this website including our logo. You must not copy, modify or sell any of the contents of Party Houses Europe Limited and are not permitted to do so. You must also not use our website for illegal, immoral or unauthorised purposes.
B. Ben Lomond Manor, Loch Tay Mansion, and Tarbet Barn
STUCKGOWAN ESTATE TERMS & CONDITIONS
1.1. Stuckgowan Estate Limited is registered in Scotland under Company Number 407322. Our registered address is: 10 Abbey Road, North Berwick.
1.2. In these conditions, ‘The Client’ is the person who has made arrangements with Stuckgowan Estate Limited as the principle contact or party leader and is named on the Stuckgowan Estate Limited Booking Form and Confirmation.
1.3. Stuckgowan Estate Limited are the Owners of the property (also referred to as ‘the Owners’ or ‘the Owner’) offering Self Catered Holidays. Holiday accommodation booking arrangements are handled by the Owners, and the contractual relationship for accommodation is directly between the Owner and the Client.
- The Reservation Process
2.1 Reservations can be made via our website www.stuckgowanestates.com, by email or by telephone. A provisional reservation can be held for 48 hours, after which it will be cancelled automatically if we have not received payment (in part or full).
2.2 When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.
2.3 Stuckgowan Estate Limited reserves the right to refuse either on its own account if it is deemed that the accommodation might not be suitable for the intended stay.
2.4 A reservation is confirmed once we have received the following:-
A signed copy of the Terms & Conditions and a Booking Form. If the reservation has been made online then Terms & Conditions and the booking form have to be read and confirmed before the reservation request can be completed.
Received either a deposit payment or full payment (whichever is applicable).
Any payment made by the Client to Stuckgowan Estate Limited in respect of a property is deemed to confirm acceptance of these Terms and Conditions.
2.5 As soon as your confirmation is received please check the details carefully, if anything is incorrect please inform us immediately. However, we regret we cannot accept liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation, we reserve the right to correct it as soon as we become aware of it.
2.6 Reservations made more than 56 days prior to arrival require a deposit payment of 33% with the remainder of the balance due 56 days prior to arrival. Reservations made less than 56 days prior to arrival require full payment. If the final balance payment is not received by the due date a late fee of £35.00 will automatically be added to the final balance total. If after 7 days the balance is still outstanding the booking will be treated as a Cancellation by the Client. (see cancellation policy).
- Security Deposits
3.1 Security Deposits are taken on most properties. Amounts vary from property to property and are advertised on each properties webpage and at the bottom of your invoice. The sum will be pre-authorised on your debit or credit card two weeks prior to your arrival. At this point you will be issued with your direction sheet to the property and arrival instructions. Access to the property will be denied if we have not been able to successfully pre-authorise your credit or debit card. We do not accept cheques or cash.
3.2 A Security Deposit is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning costs required. (Please see points 7 and 9).
3.3 The Security Deposit will be refunded within 7 – 10 days of your departure from the property less any costs incurred. Please note: If we are awaiting a quote for repair/replacement of items, an extension of this 14 day timescale may be necessary.
3.4. In the event of damages attributed to the Client or a member of their party during their stay Stuckgowan Estate Limited shall notify this to the Client as quickly as reasonably possible together with any evidence provided. The cost of any remedial action shall be deducted from the Security Deposit and the balance refunded to the Client.
3.5. In the event that the cost of rectification for losses or damage caused by the Client or a member of their party exceeds the Security Deposit held, Stuckgowan Estate Limited shall notify the Client of any additional amount owing. The Client is advised that the property Owner reserves the right to pursue recovery of any additional cost over and above the Security Deposit and for this reason adequate personal liability insurance is strongly recommended (See Insurance Requirements below). Should additional costs be incurred we shall provide the Clients’ contact details to the Owner to facilitate recovery directly.
3.6 In the event that Stuckgowan Estate Limited is unable to contact the Client to advise of deductions from the Security Deposit, then we will not be held accountable for any bank charges or other losses incurred by the Client resulting from those deductions from the Security Deposit. If Stuckgowan Estate Limited is unable to contact the Client, refund of the balance of the Cautionary Deposit cannot be guaranteed within 7 – 10 days.
- Cancellations & Amendments to Bookings by Client
4.1 A booking can only be cancelled prior to the start date of the holiday. Cancellation requests must be received in writing (email).
4.2 The deposit (33% of the total cost): Where cancellation notice is received after the deposit has been paid and before the final balance is due, the Client is still liable to pay the final balance on the due date, unless, Stuckgowan Estate Limited have successfully re-sold the dates.
4.3 100% of the total cost: Where cancellation notice is received after the balance is due and/or been paid then the Client shall be liable for the full cost of the booking.
4.4 Subject to application of an Administration Fee of £50 (Including VAT), wherever possible, Stuckgowan Estate Limited will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking and the Booking Fee.
4.5 If Stuckgowan Estate is unable to sell any part of the cancelled period then all monies paid will be forfeit and for this reason we strongly advise clients to obtain their own cancellation insurance.
4.6 Stuckgowan Estate Limited shall not repay any monies due to the Client as the result of a booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.
4.7 Requests to change confirmed booking dates must be made in writing to Stuckgowan Estate Limited. We will make every effort to facilitate a booking amendment, however requests are subject availability and may be declined. A £30.00 (Including VAT) Administration Fee will be charged to the Client for each amendment. Bookings cannot be moved to a different property once confirmed.
4.8 By agreeing these T&Cs the Client warrants that they will not sell or transfer the booking to another party.
4.9 Were a property charges extra for additional guests and / or accommodation or offers a rate structure that charges per person per night, refunds cannot be made after the final balance is paid should numbers in the party reduce in size.
- Cancellations & Amendments to Booking by Owner
5.1 It is extremely unlikely that an Owner cancels a confirmed booking. If however, for reasons beyond the reasonable control of the Owner, the property is no longer available the Owner reserves the right to cancel a booking. In this event, the Owner will inform the Client as soon as possible. If the cancellation does not arise from reasons of Force Majeure (see below) all monies paid by the Client will be refunded.
- Your Stay
6.1 As outlined above, you will be sent by email, a direction sheet, together with any other instructions regarding your arrival at the property at the time the security deposit is pre-authorized to your credit or debit card 2 weeks prior to arrival. PLEASE remember to take these instructions with you when you travel. In the event you do not make the necessary arrangements and omit to take the directions with you, the Owners are not responsible if you are unable to gain entry to the property on the day of arrival. If you fail to arrive at the property, for whatever reason and are unable to make contact with the owner and arrival has to be postponed to the following day, no refunds / partial refunds will be applicable.
6.2 You may well be greeted by either a caretaker or housekeeper at the properties. If this is the case your direction sheet will inform you to call the relevant person at least a week before you travel to arrange your arrival. Should you fail to arrive at the specified time and do not inform the caretaker you are going to be late and a caretaker has to make a return journey to the property or wait for more than 40 minutes then Stuckgowan Estate Limited will deduct a late arrival charge from your Security Deposit of £30.00.
6.3 Arrival and Departure times – confirmation will show the arrival and departure time agreed. This is 4pm on the day of arrival and 10am on the day of departure. Under special circumstances an early arrival may be possible, however, we are unable to guarantee early arrivals until 2 weeks prior to arrival.
- Use of Property & Your Responsibilities
7.1 Party Size – There are limits on the maximum number of guests that can be at a property and the number of guests at the property must not exceed those limits except with prior written agreement from the Owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.
7.2 Clients may not invite additional guests to the property without first seeking authority from the Owner. Many properties have external CCTV cameras, if footage shows that more guests have entered the property than the maximum number allowed a charge maybe deducted from the Security Deposit.
7.3 Party members are those detailed on the Booking Form completed by the Client. If the Client alters the party without prior request and/or if additional Clients are given unauthorized access to the property, then any additional costs incurred will be deducted from the Security Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
7.4 Occasionally we may offer a Client a reduced rate for a smaller party and this is dependent on a limited number of bedrooms and bathrooms being made available for the duration of the stay. Should a Client paying a reduced rate use extra bedrooms then the Client agrees that the full cost of the accommodation may become due and this additional cost will be deducted from the Security Deposit. If the additional cost is greater than the Security Deposit, the Client authorises Stuckgowan Estate Limited to debit any card details held for the Client with the appropriate charge.
7.5 Properties are to be used as accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation and this will be deducted from the Security Deposit. No persons other than the guests have the right to use the property. These conditions constitute an excluded agreement under S(3A)(7)(a)of theProtection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
7.6 Stag & Hen Parties
Not all properties accept stag and hen parties. Properties that do accept either hens or stag and hen parties will be clearly indicated on our website. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
Pets are permitted in selected properties and this is clearly stated on our website. Any specific terms for pets included on the Booking Form must be adhered to. Where pets are permitted, they are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this may be deducted from the Security Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client is found to have brought a pet to a property that specifically prohibits pets.
7.8 Pets are not permitted into bedrooms or on the furniture at any time. The Owners cannot accept responsibility for pet safety. Clients are not to leave pets unsupervised at the property at any time.
7.9 Clients shall dispose of pet faeces in a clean and sanitary manner.
All properties are non-smoking. Clients who fail to adhere to this condition may have some or all of their Security Deposit retained.
- Equipment and Facilities within the Property
9.1 Clients will adhere to any special rules and requirements relating to use of swimming pools and hot tubs. This is for your own safety. Failure to adhere to rules (which will be emailed with your confirmation and also found at the property) may result in a claim being made against the Security Deposit. Claims will be made for any guests that use a hot tub whilst wearing fake tan, eating or use of glasses or crockery in hot tubs and swimming pools.
9.2 It is not acceptable to move furniture within the property. If items of furniture, such as beds, tables, sofas are found to have been moved and not put back in their rightful place a charge may be made against the security deposit.
9.3 The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning.
9.4 In the event of any damage to property or equipment during the stay, the Client is required to notify the Owner.
9.5 The Client shall leave the property in a clean and tidy condition: this includes cleaning all cutlery and crockery and placing all rubbish in appropriate waste or recycling bins. Many councils will refuse to empty bins if recycled materials have not been placed in the correct bins, if caretakers are forced to separate recycling then a charge will be made of £50.00 from the Security Deposit. It is not acceptable to leave crockery and cutlery unwashed in sinks or dishwashers, an additional charge will be deducted from the security deposit.
9.6 Damage to Linen and Towels will be deducted from the Security Deposit, this includes stains caused by Fake Tan, Make-Up, Blood or any other substance that cannot be removed by regular washing.
9.7 Many properties in rural locations have a septic tank. Guests must not flush anything other than toilet paper down any w.c in the house. Nappies, Sanitary products, condoms, facial wipes, baby wipes etc will cause a blockage to the septic tank and this will result in a deduction for a call out fee being taken from the Security Deposit.
9.8 Clients will not decorate walls or woodwork with banners, balloons or pictures, any marks caused by drawing pins, sellotape or blu tac or any other product such as Fake Tan that require retouching by re-painting or partial re-painting will be deducted from the Security Deposit.
9.9 Guests must not consume Irn Bru inside a property. Irn Bru causes stains to carpets and furnishings and is often not possible to remove stains.
9.10 We do not allow fireworks or Chinese lanterns at any property. Many properties are located in rural areas where there is livestock.
9.11 Failure of the Client to exercise reasonable care may result in deductions being made from the Security Deposit.
9.12 If on departure, the Owner is dissatisfied with the condition of the property they may refuse to take a booking from the Client again. If a Client is excluded from any property for any reason, Stuckgowan Estate Limited reserves the right to prevent the Client from booking any other property.
- Guest Conduct
Doors and windows: When regulated entertainment is taking place at the premises all external doors and windows must be kept closed other than for access and egress.
Boundary noise limit: To avoid nuisance to residential premises, noise emanating from the premises during occupation shall not be clearly audible at the (external) boundary of any residential premises.
Audible definition: If it is possible to determine where the noise is coming from and speech, lyrics, melody or bass components are distinguishable at the monitoring point (external boundary of any residential premises). Then the noise would be considered to be clearly audible and require action to be taken.
Boundary noise checks: At least twice while music is being played, the person in charge shall assess the level of noise emanating from the property. This will be done at the boundary of the property. If this ‘check’ indicates a potential problem exists arising from excessive noise levels then immediate action must be taken to reduce the noise level and a further check conducted to ensure that levels have been sufficiently reduced.
Bottle disposal: Disposal of waste bottles into external receptacles must not occur after 21:00 hours or before 09:00 hours on any day.
10.2 In the event the Owner receives a complaint with regard to noise from a neighbour or from The Police, this may result in a charge being made against the Security Deposit.
10.3 As stated in point 7.3 the party size may not exceed the total number of guests that the property is advertised to sleep. Guests also must not erect marquees or any other temporary structure within the grounds of the property. This will invalidate many property Owners liability insurance policies and Clients will be asked to vacate the property with immediate effect. The Owners will not be responsible for any damage to property supplied by a third party.
11.Third Party Contractors
11.1 Stuckgowan Estate Limited include a number of suppliers on our web site and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
11.2 For any reason a property becomes unavailable for your stay, the Owner are not liable to refund costs paid out by the client to third party suppliers.
- Problems or Complaints
12.1. The Client must report any pre-existing damage noticed upon arrival within 24 hours.
12.2. If any issues arise during the stay the Client must contact the property Housekeeper as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the stay, then the Client will have waived all rights in the matter.
12.3. If the Client feels that their complaint has not been resolved satisfactorily on completion of the stay, Stuckgowan Estate Limited requests that the verbal complaint is followed-up by writing within seven days of departure from the property.
12.4. It is the responsibility of the Owner and the Client to resolve any disputes arising between them, including those relating to retention of the Security Deposit in whole or part.
- Facilities & Services
13.1 Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however we cannot guarantee or be held responsible for any failure or interruption of, services to any property, including electricity, water or any damage to telephone, sky or terrestrial TV, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in the immediate vicinity. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time.
13.2 While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection, also where a fault is deemed to beassociated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the property for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
14.1 We strongly recommend that Clients should obtain insurance that at least includes cancellation cover for the value of their booking. Ideally the insurance policy will cover other eventualities such as travel and road conditions as neither HHY nor the Owner shall be liable for circumstances that may prevent you accessing the property (See Force Majeure, below). Clients are legally responsible for any damage caused during their stay at the property therefore we also strongly recommend that any insurance covers losses due to personal liability claims.
14.2 We are not responsible for the theft and/or damage of your personal belongings during your stay in any property booked. Therefore you are advised to ensure you have appropriate insurances in place.
15.1 The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.
15.2 All prices quoted at the point of enquiry are valid until midnight of the day on which they were given. Prices quoted for a provisional booking are valid for 48 hours from when the provisional reservation is made.
15.3. After the reservation period, where Stuckgowan Estate Limited has not received a deposit, prices quoted may be subject to change.
15.4. Notwithstanding the above, Stuckgowan Estate Limited reserves the right to amend prices quoted as a result of errors or omissions. Any changes resulting from an error or omission shall be notified to the Client as soon as possible and the Client shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
16.1 Stuckgowan Estate Limited shall not be liable for any act, neglect or default on the part of the Owners or any other person not within the employ of Stuckgowan Estate Limited or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless Stuckgowan Estate Limited is responsible. In addition, Stuckgowan Estate Limited accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land.
16.2 Nothing in these conditions excludes or limits the liability of Stuckgowan Estate Limited : for death or personal injury caused by HHY negligence; or for any matter which it would be illegal for House Parties to exclude or attempt to exclude their liability.
16.3 We do not exclude or limit our liability for loss or damage sustained by Clients as a result of negligence by our employees.
16.4 The Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.
17.1 Any personal information supplied to Stuckgowan Estate Limited is used, held or stored in accordance with the Data Protection Act 1998.
17.2 Stuckgowan Estate Limited shall only make information about you available to those involved in supplying your accomodation.
17.3 Personal information provided by the Client in registering for a service will be used by Stuckgowan Estate Limited in the provision of that service or to inform you about any other of our services that may be of interest. In any email communication that is not essential to the provision of the requested service Stuckgowan Estate Limited will always provide the option to unsubscribe.
17.4 In agreeing these T&Cs the Client warrants that the property details, including the property name, address will not be reproduced or passed onto a third party without permission.
17.5 The full details, including the address, comprehensive directions and key collection arrangements shall be sent two weeks prior to arrival once the clients credit or debit card has been pre-authorised for the security deposit (the amount of the security deposit will be highlighted in the booking confirmation).
17.6. The Client agrees to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property.
- Force Majuire
Stuckgowan Estate Limited cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which House Parties or the Owner could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and all similar circumstances beyond our control.
- Our Website
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
- Breach of Contract
If any of the above conditions are breached by the Client or any member of their party, Stuckgowan Estate Limited reserves the right to enter the property and request that the party leave the property with immediate effect.
- Law of Contract
This agreement is governed by Scots law with Scottish Courts having exclusive jurisdiction.
C. White Manor
- Your reservation deposit confirms your dates at the house. The deposit is non refundable.
- After your initial inspection of the house we take a refundable damage deposit of £2,000.This is preauthorised on a card upon your arrival.
- Strictly NO LOUD PARTY NOISE of any kind after 11pm and before 3am. Failure to comply with this rule (including receiving any complaint from the neighbours) will result in possible eviction and loss of some or all of the damage deposit retained in compensation.
- On arrival you will go over a check-in form outlining the major aspects of the house. You will then sign to state you’re happy with the condition of the house and note anything that is faulty.
- We will do our level best to have any faults and repairs rectified within 24 hours becoming aware. Should we fail in this endeavour you can escalate your complaint by [email protected] or calling 07971 964120.
- We have an honesty policy when it comes to damages. We accept up to £50 in damages as long as they are reported to us at the time. We will not charge for this. However, if you fail to inform us of a breakage the £50 excess will be waived. Plus you will be liable for any emergency repairs required or refunds payable to the next guests.
- Please dispose of rubbish in the bins in the courtyard of the kitchen. Please keep glass bottles separate from general waste. Excessive rubbish as a result of a party or event needs to be stored in the car port.
- Please don’t leave soiled cookery (cups. plates. etc.) in the sink. use the dishwasher or hand-wash them.
- Please hand-wash all pots, pans and oven trays. USE ONLY WOODEN OR PLASTIC UTENSILS on them.
- Remember to lock all exterior doors before leaving the house and going to bed at night.
- No smoking is allowed within enclosed parts of the building. Smoking is allowed in the garden but please dispose of cigarette butts in the dustbin.
- There will be one set of keys for you and an alarm lob. Please leave them in the allocated lock box on departure.
- Check in from 3pm — check out by 11am. Unless pre-agreed.
- Check-ins from 7pm to 11pm will incur an extra £25 fee. Check in from 11pm onwards will incur an extra 9.40.
- If you would like to reschedule your arrival time please email [email protected] or [email protected] stayathighhouse.com
- Please leave the house as clean and tidy as you found it. The price paid for the check-out cleaning is intended for the cleaning of all linen and laundry only.
- By booking this property the guest gains a temporary licence to stay at the property for the period from the booking start date to the booking end date. This is not a tenancy agreement.
- The swimming pool is used at your own risk. No one should stand on the pool cover. Care must be taken with all glassware and all guests must shower before using the pool. Failure to comply will see the loss of the damage deposit.
- You are solely responsible for your valuables. Please don’t leave any valuable unattended at the property but keep them with you at all times.
- There will be an inspection of the house and any damages incurred agreed to avoid later dispute.
D. Tenby Manor
In these conditions the Client is the person who has made arrangements with the Owner or the Owner’s Representative as the principle contact or party leader and is the first‐named person on the Booking Form.
The Owner, The BEK Partnership trading as Waterwynch. (Where the term Owner is used in this document it is taken to mean Owner or Owner’s representative/letting agent).
The Property is as named: Waterwynch House, Narberth Road, Tenby, Pembrokeshire SA70 8TJ
- MAKING A RESERVATION
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
At the point of making a provisional booking, the Client shall receive a copy of the Terms and Conditions. At this point either the deposit of 30% of the rental amount or the full rental payment (should the booking be made less than eight weeks prior to the rental) shall be due. 14 days prior to the start of your stay the Owner will require a returnable cautionary deposit of £1000.00.
- CONFIRMING A BOOKING
To confirm a booking the Client must acknowledge that they have read and accept the Terms and Conditions of the rental. The Client is deemed to have accepted the Terms and Conditions on behalf of all the members of the party which binds them jointly and severally to the terms therein. Once the Owner has received payment as above the booking is deemed confirmed.
- PAYMENT OF BALANCE
Payment of the balance of the accommodation cost is due in cleared funds a minimum of 8 weeks prior to the arrival date. It is the Client’s responsibility to ensure that payment is received by the due date. Non‐payment of the balance will be deemed as a cancellation and a cancellation fee of 30% of the unpaid amount shall be due and owing to the owner. The Owner either accepts payment by online transfer.
- PAYMENT OF CAUTIONARY DEPOSIT
A Cautionary Deposit of £1000 is required to cover costs resulting from the action or inaction of the Client or a member of their party such as (but not limited to): the property being left in an unreasonable or unsecured state, loss or non‐return of keys, neglect or damage to the property, damage or loss of contents and/or any extra or excessive cleaning required.
- REFUND OF THE CAUTIONARY DEPOSIT
The Cautionary Deposit will be refunded within seven days of your departure from the property less any costs incurred. In the event of damages attributed to the Client or a member of their party during their stay the Owner shall notify this to the Client as quickly as reasonably possible together with any evidence provided by the Owner. The cost of any remedial action shall be deducted from the Cautionary Deposit and the balance refunded to the Client. In the event that rectification for losses or damage caused by the Client or a member of their party exceeds the Cautionary Deposit held, the Owner shall notify the Client of any additional cost over and above the Cautionary Deposit and for this reason adequate personal liability insurance is strongly recommended. The Client is responsible for providing the Owner with their correct bank account details.
The Owner is registered for VAT and therefore VAT at its prevailing rate is included within the rental sum.
- BOOKING AMENDMENTS
By agreeing to the Terms and Conditions the Client warrants they will not sell or transfer the booking to another party. The property should not be used for commercial purposes by the Client without prior permission from the Owner.
- USE OF PROPERTY
The Property will be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without our written consent. We reserve the right to refuse entry to the entire party if these conditions are not observed. Occasionally we may offer a Client a reduced rate for a smaller party and this is dependent on a limited number of bedrooms and bathrooms being made available for the duration of the stay. Should a Client paying a reduced rate use extra bedrooms then the Client agrees that the full cost of the accommodation may become due and this additional cost will be deducted from the Security Deposit. If the additional cost is greater than the Security Deposit, the Client authorizes Owner to debit any card details held for the Client with the appropriate charge.
- BOOKING CANCELLATION POLICY
A booking can only be cancelled prior to the accommodation start date and, once cancelled, cannot be reinstated. A new booking will need to be made. The Client must inform the Owner in writing of the wish to cancel the booking and where cancellation notice is received after the deposit has been paid and not less than eight weeks prior to the booking start date, then the deposit is forfeited. Where cancellation notice is received after the balance is either due and/or has been paid and is less than eight weeks prior to the booking start date the Client shall be liable for the full cost of the booking. However if the Owner is able to re‐let at short notice for part or full term of the booking period, Owner will refund the Client the amount received for the re‐letting, up to the value of the amount the Client paid, less the deposit, and the full rental amount of any period not re‐relet.
- BOOKING CANCELLATION BY THE OWNER
It is extremely unlikely that the Owner cancels a confirmed booking. If, however, for reasons beyond the reasonable control of the Owner the property is no longer available, the Owner reserves the right to cancel a booking. In this event the Owner will inform the Client as soon as possible. Provided that the cancellation does not arise from reasons of Force Majeure all monies paid by the Client will be refunded.
- ARRIVAL AND DEPARTURE TIMES
The rental starts from 16.30 on the day of arrival and terminates at departure by 10.00 on the day of leaving. The premises must be clean, tidy and vacated by this time. Changes to these times can be requested prior to arrival but are subject to confirmation from the Owner and may incur a charge.
- PARTY SIZE AND MEMBERS
The limit on the maximum number of guests that can be at the property is either 18 adults and 10 children or 22 adults (excluding babies in cots). The number of guests at the property must not exceed this limit except with prior written agreement from the Owner. Admittance to the property may be refused or the Client may be asked to vacate the property immediately if this condition is not observed. Party members are those detailed on the Booking Form/Housekeeper’s Questionnaire completed by the Client. If the Client alters the party without prior agreement from the Owner or if additional Clients are given unauthorised access to the property, then any additional costs incurred will be deducted from the Cautionary Deposit. The Property has external CCTV cameras, if footage shows that more guests have entered the property than the maximum number allowed a charge maybe deducted from the Cautionary Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client fails to adhere to this condition.
- ADDITIONAL REQUIREMENTS
A Client requesting additional services such as extra cleaning or catering is required to arrange these as far in advance as possible of the arrival date. All additional requirements are subject to availability and are not guaranteed.
- CARE OF THE PROPERTY
The Client is legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair, location and condition at the end of the rental period as found at the beginning.
- Client also must not erect marquees or any other temporary structure within the grounds of the property. In the event of any damage to property or equipment during the stay, the Client is required to notify the Owner.
- The Client shall leave the property in a clean and tidy condition which includes all washing up and placing all rubbish in the appropriate outdoor waste and recycling bins. The Council will refuse to empty bins if recycled materials have not been placed in the correct bins, if caretakers are forced to separate recycling then a deduction will be made of the time costs of sorting the rubbish and taking it to the tip from the Security Deposit.
- It is not acceptable to move furniture within the property. If items of furniture, such as beds, tables, sofas are found to have been moved and not put back in their rightful place a charge may be made against the Cautionary Deposit for the cost of rectifying the position.
- Damage to Linen and Towels will be deducted from the Security Deposit, this includes stains caused by Fake Tan, Make‐Up, Blood or any other substance that cannot be removed by regular washing.
- The sewage system at Waterwynch is only effective if used properly. Guests must not flush anything other than toilet paper down any w.c in the house. Nappies, Sanitary products, condoms, facial wipes, baby wipes etc will cause a blockage to the sewage system and this will result in a deduction for the cost of rectification being taken from the Cautionary Deposit.
- Clients will not decorate walls or woodwork with banners, balloons or pictures, any marks caused by drawing pins, sellotape or blu tac or any other product such as Fake Tan that require retouching by re‐painting or partial re‐painting will be deducted from the Cautionary Deposit.
- Chinese lanterns are not allowed at the property.
- Fireworks require the advanced written consent of the Owner and in any event will only be authorised if being provided by a professional firework company.
The Client agrees to respect their surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. The Client also agrees to adhere to any specific noise restrictions in place at the property. The Owner reserves the right to enter the property to investigate concerns relating to the care of the property or to disturbances. The Owner is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition. Failure of the Client to exercise reasonable care my result in deductions being made from the Cautionary Deposit.
- PERSONAL BELONGINGS
The Owner cannot accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused. If the Owner is required to enter the property during a stay (e.g. to make urgent repairs or cleaning) the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion but no refunds shall be given for services not used. It is the Client’s responsibility to ensure all their belongings are removed from the accommodation at departure. Owner accepts no
liability in respect of any items left behind. All lost property items found by the housekeeper will be kept for a maximum of 12 weeks awaiting collection. For all lost property items not collected by the Client a £15 handling fee and the full cost of postage and packaging will be charged for each item returned on request to the Client using a postal or courier system
All beds booked will be made up with clean bed linen, and towels for each guest will be supplied. Should the Client make a separate arrangement with the Owner for additional persons to be allowed to stay in the property, over and above the normal maximum, the Client and the Owner together shall make an agreement over bedding supply. Sun cream, fake tan, waterproof make‐up, glitter and hair dye can call cause permanent damage to bedding, linen and towels. The Owner asks that the Client take care when/if using these products. The Owner recommends that Clients planning to use such products during their stay bring their own spare linen to prevent damage to items within the property. If damage/staining does occur and the items cannot be cleaned, a charge may be levied from the Cautionary Deposit to replace these items.
Please note that with the exception of the Billiard room and the Bar, Waterwynch House is a non‐smoking property. Clients failing to adhere to this condition may forfeit the Cautionary Deposit. Smoking may take place outdoors but cigarette ends must be thoroughly extinguished and discarded in the waste bins.
Subject to notification being provided at the time of booking, dogs are welcome at Waterwynch. Dogs are to be kept under control at all times. The Client is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Client having pets including clearing pet faeces from the grounds this may be deducted from the Cautionary Deposit. The Owner reserves the right to refuse admission to the property or to ask the Client to vacate the property with immediate effect if the Client is found to have brought a pet to a property without the express written agreement of the Owner. Pets are not permitted into bedrooms or on the furniture at any time. The Owner can accept responsibility for pet safety. Clients are not to leave pets unsupervised at the property at any time. Clients shall dispose of all pet faeces in a clean and sanitary manner.
- AUTHORITY TO SIGN
The person who completes the Booking Form certifies that they:
- Are authorised to agree the booking conditions on behalf of all persons included on the Booking Form including those substituted or added at a later date, and binds them jointly and severally to these terms.
- Are over 18 years of age
- Agree to take responsibility for the party members occupying the property.
- INSURANCE REQUIREMENTS
Although not mandatory, the Owner strongly advises the purchase of holiday insurance, which at least includes holiday cancellation cover for the value of their booking, for their own peace of mind. The Owner shall not be liable for circumstances that may prevent you accessing the property (see Force Majeure). Clients are legally responsible for any damage caused by them during their stay at the property so it is strongly recommended that any insurance cover includes losses due to personal liability claims.
- PROPERTY STANDARDS
It is recognised by the Client that the property is a family home and it is agreed that the Client will take all due care of the Owner’s belongings and respect any areas which the Owner has requested are not used by the Client and their party.
- PROPERTY MAINTENANCE ISSUES AND COMPLAINTS
The Client must report any pre‐existing damage noticed upon arrival within 24 hours. If any issues arise during the stay the Client must contact the Owner as soon as reasonably practical for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and the Owner is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
The Client agrees not to exploit for commercial purposes any photographic or moving images of the property, under any circumstances.
The Owner shall not be liable for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with, the rental accommodation unless the Owner has been negligent. In addition, the Owner accepts no liability for loss of or damage to a Client’s possessions on the Owner’s property or land. Nothing in these conditions excludes or limits the liability of Owner for death or personal injury caused by Owner negligence; or for any matter which it would be illegal for Owner to exclude or attempt to exclude their liability.
No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If the Property becomes unavailable or unusable for some reason prior to the date of a booking, then our obligation will be to (1) use our best endeavour to find a suitable alternative property, or failing which (2) to reimburse you for any monies paid.
- FORCE MAJEURE
The Owner cannot accept any liability or pay any compensation where the performance of their contractual obligations is prevented or affected by circumstances amounting to force majeure. Force majeure is any event which the Owner could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road works, unplanned suspension of local services such as power, water and internet supply, unavoidable technical problems with transport and all similar circumstances beyond his control.
We reserve the right to change the advertised prices of our properties at any time without prior notification. We will confirm the price of your holiday at the point of booking and the price agreed for the Property (excluding any extras), as specified on the booking form will remain firm and will not be changed under any circumstances. Prices are inclusive of VAT where applicable.
Clients must accept responsibility for their own, their guests and their children’s safety at all times whilst staying Waterwynch House and its grounds. Children should not be allowed to roam unsupervised around the grounds or beach or be left unattended at any time. You must accept responsibility for the safety of your children.
- RIGHT OF ENTRY
Owner will be allowed the right of entry to the accommodation at all reasonable times for housekeeping and to inspect and undertake any necessary repairs or maintenance.
- OUR WEBSITE
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites. . There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.
- BREAKAGES or DAMAGE
In the event of breakages, damage or the need for additional cleaning you shall reimburse us for replacement, repair or extra cleaning costs incurred. These costs will be deducted from your Cautionary Deposit, but are not limited to that amount. You will be invoiced for any costs above the amount of the Cautionary Deposit.
- FACILITIES & SERVICES
Owner will make every effort to ensure that guests enjoy a peaceful stay, however we cannot guarantee or be held responsible for any failure or interruption of, services to any property, including electricity, water or any damage to telephone, sky or terrestrial TV, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in the immediate vicinity. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time.
While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection, also where a fault is deemed to be associated with the users’ hardware or software no support will be available. We are not responsible for loss or damage to guests’ computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the property for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
- THIRD PARTY CONTRACTORS
Owner include a number of suppliers on www.waterwynch.com and can accept no liability for any goods or services provided by these suppliers. The Client should check that they agree to the suppliers’ own terms and conditions before trading with them.
- RESIDENCE STATUS
The Property is to be used as holiday accommodation for you, or your organisation. It is not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation and this will be deducted from the Cautionary Deposit. No persons other than the guests’ have the right to use the property. These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
- BREACH OF CONTRACT
If any of the above conditions are breached by the Client or any member of their party, the Owner reserves the right to enter the property and request that the party leave the property with immediate effect.
- GOVERNING LAW
This agreement is governed by English law with English Courts having exclusive jurisdiction.
Property at Ingrams Farm to include, House on the Brooks, House on the Hide, The Timber Barn, Twenty acre field or part’s there of
Terms and Conditions
The agreement is for a self catering short term holiday rental of the property made between person or persons paying for the rental (“the client”) and the owner Mark Dallyn (“the owner)
Bookings are accepted on the understanding that the property is taken for self catering short term rental purposes only and that, excepting babies, the number of people occupying or visiting is limited to the number agreed at the booking.
Guests of the client visiting the property while the client is staying there must adhere to the conditions of the contract, are the responsibility of the client, including the rules and procedures contained in the information folder provided in the property. If inviting guests to visit, the client must first seek the permission of the owner in writing.
Bookings are provisional until the deposit is received. A deposit of 20% of the cost is payable to confirm the clients intended booking. If the booking is made more than 60 days before the start of the rental, the balance or full payment shall be made payable 60 days before the commencement of the rental. Non-payment of the balance of the rent after the due date may be construed as a cancellation of the contract by the client.
In the event of a cancellation the total cost is payable.
Any cancellation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancellation the owner will seek to re-let the property for the period of booking. If a re-letting is achieved, the owner will refund money already paid by the client less rent for any part of the period which was not able to be re-let.
The client is advised to take out holiday cancellation insurance.
- Period of Hire
Rentals commence at 3.30 pm on the day of arrival and terminate at 10.30 am on the day of departure.
The arrival time should be arranged in advance. The client should arrange an estimated time with the House on the Brooks office at Ingrams Farm Estate Office and inform them of any changes to the time to ensure somebody is available to show the client into the property.
- Right of Entry
Whilst respecting the reasonable privacy of the client, the owner reserves the right to access all properties at all times, if necessary, for repairs and emergencies.
- Care of the Property
The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. It should be clearly understood by events organisers that they undertake to remove rubbish.
- Breakages or Damage
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.
The client is bound to reimburse the owner for replacement, repair or extra cleaning costs where reasonably demanded by the owner for damage or exceptional and or reasonable cleaning caused by the client or their guests. The owner does not charge for small damages, glasses and plates but please do tell us to enable replacement.
Smoking is not permitted anywhere inside the holiday accommodation, near to buildings or in the courtyard area.
No pets are permitted.
The owner is not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.
The client or members of his/her party cannot hold the owner liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
- Weddings & Events
The client’s, in this case to be deemed ‘the event organiser and to undertake, kind and considerate behaviour to the sites neighbours. The client is entirely responsible for the lawful behaviour of their guests. The client clearly agrees to adhere to all regulations and local byelaws with regard to noise and nuisance. All amplified music to cease by or before 11pm. It is the client’s burden to ensure requisite permissions are sought and granted where necessary. The client further agrees to abide to all expedient laws and local byelaws, to abide by all relevant acts and safety guides. The clients explicitly may not sell tickets to their guests. The clients and their guests explicitly may not release fireworks and or Chinese lanterns.
We will try at all times to be accommodating, fair and flexible, we do however need to establish these conditions to make sure your stay is enjoyable for all.
The contract is for a short-term holiday rental and shall be made between the guest and St Curig’s Mountain Church. A contract is only entered into once the booking and deposit has been processed and a confirmation email issued. The church is a fantastic venue for a gathering of friends and family and we want you to have a great time here. We live next door and so ask that you don’t bring a big music system or loud speakers and that noise is kept to a low level after midnight.
- Reservations and cancellations
An invoice is sent to you by email and the bank details for transfers are on it.
50% of the rental fee is payable on booking and this reserves the property for you and the remaining balance must be paid eight weeks before the visit. Non-payment of the final balance when it becomes due will constitute cancellation of the booking and forfeiture of the deposit payment.
Your booking is made as a consumer and you agree that we will not accept liability for expenses, costs, losses, claims or other sums that relate to any business however so suffered or incurred by you.
You must be over 18 years of age at the time of making your booking.
Cancellations: If the house can be re-let at the same rate, you will receive a refund of amounts already paid, minus 10% admin fee. If the house is re-let at a lower price, you will receive the lower rate minus 10% admin fee on the amount you originally paid. There will be no refund for cancellations if the house cannot be re-let for a price acceptable to us for the booked period. We advise you to take out holiday insurance that includes cancellation compensation for accommodation and covers risks such as flight cancellation due to ash cloud and other unusual events!
CANCELLATION BY US
We reserve the right to cancel your booking at anytime in the event of circumstances beyond our reasonable control. In the unlikely event of this happening, we will refund all money received by us in relation to your booking of the property, however we will not be liable for any other loss incurred by you as a result of the cancellation.
GENERAL INFORMATION REGARDING BOOKINGS
Our self-catering accommodation is suited to and equipped for families and friends. We reserve the right not to accept bookings from anyone whom we feel the accommodation would not be suitable for. All guests must be listed and this sent by email eight weeks prior to arrival. Additional guests are not permitted unless agreed beforehand and the fee adjusted.
A bank transfer should be sent to our UK account. For within-Britain bank transfers there are no bank charges. For international electronic bank transfers, bank charges tend to be around GBP£20, although there are occasionally intermediary bank charges in addition. The amount received by us should correspond with the amount invoiced: any shortfall will be evidenced and deducted from the deposit.
We require a £300 breakages deposit to be paid online 7 days before arrival. Deductions may include key replacement if keys are not returned, breakages, exceptional cleaning costs, maximum agreed guest-numbers exceeded and shortfall in money transfers.
- Advertised rental price
Prices may vary: after you have booked, prices on the websites may show as higher (if demand becomes very high) or lower if, sometimes close to the start date, we reduce the price for ‘special offer’ late sales. Price changes do not affect your booking, once your deposit is paid and the property is reserved for you.
- Arrival / departure
Arrival after 4.00 pm (unless earlier check-in previously agreed)
Departure by 10.00 am (unless later checkout previously agreed)
Luggage can be dropped off after 1pm although you must notify us in advance of your intention to do this.
It is important that you stick to your arrival and departure times, as we need the time to get the property ready for the next arrivals. A few times our housekeeping team have been inconvenienced by guests not leaving on time and so we have regretfully decided that any overstay will be charged at £40 per hour or part thereof. This will be deducted from the ‘breakages’ deposit.
- Cleaning & linen
One good towel per person is provided and these towels will put on each bed.
Tea towels and hand-towels are provided in the kitchen and all bathrooms, as are soap.
The beds are made up with fresh linen.
The house is presented freshly cleaned and should be left in good order.
- Telephone and internet access
Wireless broadband is available in the house and the current password is on a card in each room. Most mobile phones work at the church including Three, O2, EE but Vodafone does not work very well locally.
The NO SMOKING ban in England and Wales now makes it illegal to smoke inside the house. Please observe this rule.
Your pets are very welcome, but please help our housekeeper and be conscious of muddy paws and unwanted fur. We also ask you keep your pets off the beds and sofas.
Please let us know at time of booking if you are bringing any animals.
- Personal safety and holiday cancellations
Guests are advised to take out travel insurance: we accept no liability for guests’ illness, hurt or loss/damage to personal property during their stay; or for any circumstances (e.g. flight cancellations, illness) that prevent guests from arriving at the property, other than those caused by ourselves.
- Hairdryers and other electrical goods
There are four hairdryers. We do leave adaptors so you can plug in appliances from overseas but DO REMEMBER that you will need transformers for US appliances. If you do not find the adaptors you need (they sometimes ‘walk’) you will be able to buy them at local shops in Betws y coed.
- Cleaning up before you leave
We arrive as you leave, to strip the beds and clean the house thoroughly. However, you are expected to leave the house in good order – tidy, dishes washed up, floors, oven and fridge cleaned and rubbish removed.
Please dispose of your rubbish in the orange wheelie bin on the drive. The maximum amount of rubbish that you can leave is one full wheelie bin and anything else needs to be taken away with you. Please do not put bottles or any recycling in the wheelie bin as this will not be taken by our bin collectors. Please put your glass in the large glass recycling glass bin and then take all your other plastic and can recycling to dispose of at the Tyn y Coed Pub in the village where they have full recycling facilities.
The hot water and heating is on from 7am to 11am and then from 3pm to 11pm.
The property may only be occupied for the purpose of a holiday.
The property may only be occupied by the number of the guests stated when you booked. If you wish to amend the number of guests in your party, this must be agreed in advance of your stay and the additional payment made.
When listing guests please add them all (including infants) in the email. A maximum of 16 guests may occupy the house and under no circumstances can you invite outside guests round to the property (unless previously agreed). We reserve the right to refuse entry or ask the entire group to leave if this condition is not observed.
GUESTS OBLIGATIONS AND RESPONSIBILITIES THE GUEST AGREES:
- To keep the property its fixtures and fittings in the same and proper condition and repair as on arrival
- To remain responsible for all children, pets and adults requiring care at all times.
- To pay for any damage or loss however caused excluding reasonable wear and tear incurred during the occupation. All breakages and any damage must be reported to us before the end of your holiday. The right to make repairs to the property and replace damaged fixtures fittings and equipment and to deduct such costs from security deposit is acknowledged and that you will be liable for all costs in excess of the amount of the security deposit and undertake to reimburse us upon written demand.
- We ask you not to cause nuisance or annoyance to occupants of any nearby property during your stay. To this end we ask that there is no music outside and that noise is kept to a low level after midnight. St Curig’s Mountain Church is lovingly cared for and we ask you treat the house with respect.
- If in the opinion of St Curig’s Mountain Church management any guest is not suitable to continue their occupation of the property because of unreasonable behavior, damage, nuisance to other parties, this agreement may be treated by St Curig’s Mountain Church as determined and this agreement may be determined forthwith but the guest shall remain liable for the whole cost of hire and no refund shall be due.
- If damage caused results in the party being un-fit for occupation to subsequent guests you shall be liable for the loss of rental income and any other related losses
- We shall not be responsible for any loss or damage to any belongings or injuries sustained by you or any member of your party.
- We reserve the right to cancel your booking at any time and the total liability will be to refund to you all sums which you have already paid.
RIGHT OF ACCESS
You must allow us and our representatives access to the property at reasonable times for the purpose of inspection, or to carry out any repairs or maintenance.
SHOULD YOU ENCOUNTER A PROBLEM
We hope you will never have any cause for complaint. In the event that a problem occurs please contact us as soon as is possible while you are at the property so that we can make every reasonable effort assist to you and to resolve the issue.
The hot tub is regularly serviced and has proved completely reliable, but in the unlikely event of a breakdown we will refund guests £150. We do of course have a hot-tub maintenance company on hand to carry out any urgent repairs but this can take a few days and longer if a specific part needs ordering.
As stated above, you are obliged to ensure that the property is fully cleaned and left in the condition found on arrival (apart from linen and towels). This includes the equipment provided, such as the oven and fridge. If any excessive cleaning is required following your departure a charge will be made and the costs will be deducted from the Security Deposit.
Should you prefer us to provide a cleaning service on departure, we can do so for a fee of £150. This must be pre-booked and prepaid prior to arrival.
If the property is left in an unfit state such that it requires more than a general clean and/or requires an excessive number of hours, which prevents it being ready in time for the next arrival, further charges will be applied.
Any stains/marks needing professional attention or broken items requiring replacement are not covered by the prepaid cleaning fee, and further charges may have to be applied.
Check in is anytime after 3PM
Stag groups accepted on exception – please contact me for further information and profile of your group.
We ask that no use of the swimming pool, hot tub, bar area, and terraces after 12 midnight for the respect of our neighbours.
There is large parking area for 5/ 6 cars in front of the Villa. If you have more cars or large vans/ 4×4’s that won’t fit in that area please park on the road which has no parking restrictions. I will email a clear parking plan for where to only to park when you book with us.
You must also acknowledge
Some spaces are shared – Part of gardens & driveway are shared with neighbours and Villa is adjacent to other properties.